Forum Discussion
capnzathrus
5 years agoSophomore
Losing internet access every night
Sometime during the last 6 nights I have lost internet access. 1st two mornings, I reinstalled HT2000W. 3rd, rebooted. 4th, unplugged for 30 seconds. 5th, rebooted. 6th, reinstalled. I should not have...
- 5 years ago
Hi capnzathrus,
Thanks for posting and sharing those details, that helps. I'm sending you a modem; you can use its box to return your old modem. There's a shipping label in the outer pouch for your convenience. I hope the new modem works out well for you.
-Liz
Liz
Moderator
Hi capnzathrus,
Thanks for posting and sharing those details, that helps. I'm sending you a modem; you can use its box to return your old modem. There's a shipping label in the outer pouch for your convenience. I hope the new modem works out well for you.
-Liz
capnzathrus
5 years agoSophomore
Just a reminder. I am within 6 months of signing contract, so no charge for the modem. Thanks.
- Liz5 years agoModerator
Yes, the modem is free, no worries.
-Liz
- capnzathrus5 years agoSophomoreReceived the modem, yesterday and installed. Woke up with no internet access, again. I can only assume the dish needs either re-pointed, because of satellite drift or there is another issue with the dish. Neither my desktop or laptop have internet access. Both connected to the modem, but say "no internet". Browsers open to error pages. Went to the web acceleration steeing and clicked to disable and it did nothing. Just stayed on and green. Clicked Reset MBX and just stuck on Resetting.
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