Forum Discussion
Losing internet access every night
Sometime during the last 6 nights I have lost internet access. 1st two mornings, I reinstalled HT2000W. 3rd, rebooted. 4th, unplugged for 30 seconds. 5th, rebooted. 6th, reinstalled. I should not have...
Hi capnzathrus,
Thanks for posting and sharing those details, that helps. I'm sending you a modem; you can use its box to return your old modem. There's a shipping label in the outer pouch for your convenience. I hope the new modem works out well for you.
-Liz
That's just crazy. I hope that next week the mods ( Liz ) can figure out what's going on and get it fixed for you.
Yeah, I hope so, too. Really don't like having to mess with the modem every morning. Hate having a tech guy out here, but seems like it has to be done.
You shouldn't have to mess with the equipment like that every day, and I'm sure they don't want that either. Sometimes these things take a while to figure out, but I hope it will be fixed quickly in your case. I imagine sending you a new modem was to make sure it wasn't a modem issue. Now they can focus on the dish. Is your residence remote? Would a tech guy have to traipse through wilderness?
About a mile out of town, no wilderness. He won't have any problem. Sucks that I live about half mile from reach of fiber optic. Only choice I have is this.
Wow, that's just cruel. So close and yet so far. I'm about 15 miles from other options, though I wouldn't want those options to come here, as that would mean more people cluttering up the area. HN has worked fine for my needs for I guess 15 years, so I'm OK with it (it's been a bit more challenging with remote working, though). But you're SO close that it makes it worse.
