Forum Discussion
Losing internet access every night
Sometime during the last 6 nights I have lost internet access. 1st two mornings, I reinstalled HT2000W. 3rd, rebooted. 4th, unplugged for 30 seconds. 5th, rebooted. 6th, reinstalled. I should not have...
Hi capnzathrus,
Thanks for posting and sharing those details, that helps. I'm sending you a modem; you can use its box to return your old modem. There's a shipping label in the outer pouch for your convenience. I hope the new modem works out well for you.
-Liz
Wow, that's just cruel. So close and yet so far. I'm about 15 miles from other options, though I wouldn't want those options to come here, as that would mean more people cluttering up the area. HN has worked fine for my needs for I guess 15 years, so I'm OK with it (it's been a bit more challenging with remote working, though). But you're SO close that it makes it worse.
I've had HN for 5 years and the last 4 have been terrible. speeds as low as .6Mbps, intermittent signal, terrible phone support, the list goes on. Takes up to 15 minutes to load the poker site I play regularly. Sometimes, it doesn't even load pictures or full Ebay pages. I'm disabled and sell on Ebay to make a few hundred a month. Well, up until March. Since then, I've made less than HN costs every month.
Hate to bring it up, but we really need to keep this to one thread. I've already responded to the other one, requesting some information that might give an indication of what's going on. Recommend we continue on that thread, not this one, which is now a duplicate of the same issue and causes confusion.
Sorry, Mark, my fault. capnzathrus , I do hope your situation gets resolved as soon as this coming week.
Okay. Tomorrow morning I'll check the codes. And, I'll do it in this thread, since the other had all previous information deleted.
Sounds good. I'm curious to see what kind of codes you get for this weird behavior.
Unless there is a different, unrelated issue that needs a new one created, please be sure to continue with your original topic for the connectivity issue, as creating a new one can cause confusion and result in a delay in getting the help you need.
