Forum Discussion
Losing internet access every night
Sometime during the last 6 nights I have lost internet access. 1st two mornings, I reinstalled HT2000W. 3rd, rebooted. 4th, unplugged for 30 seconds. 5th, rebooted. 6th, reinstalled. I should not have...
Hi capnzathrus,
Thanks for posting and sharing those details, that helps. I'm sending you a modem; you can use its box to return your old modem. There's a shipping label in the outer pouch for your convenience. I hope the new modem works out well for you.
-Liz
The state codes would actually show what may have been happening around the system while it wasn't connecting. There are dozens of these codes, all pointing to specific problems, and Liz will need this information to figure out what may be going on. If you can follow Mark's advice on this, it'd be great; it's just a listing of codes.
Okay. Tomorrow morning I'll check the codes.
That's excellent news! But if you encounter issues again, remember the state codes can provide us with a lot of info about what might be going on, so recording them should be your first priority.
capnzathrus wrote:Day 9. I woke up this morning and found my internet acces still on!! No state codes to report. Maybe it's going to act right.
Day 9. I woke up this morning and found my internet acces still on!! No state codes to report. Maybe it's going to act right.
Good morning capnzathrus,
That's good news! Thanks for sharing. I've merged your latest thread into your original one. I'll keep your thread open the rest of the week in case you need to report anything different.
As the others suggested, checking the state code when you encounter something odd with internet performance helps us focus our troubleshooting.
Thanks,
Liz
Thanks. Glad to say it was still on this morning, too.
Awesome!
