Forum Discussion

capnzathrus's avatar
capnzathrus
Sophomore
5 years ago

Losing internet access every night

Sometime during the last 6 nights I have lost internet access. 1st two mornings, I reinstalled HT2000W. 3rd, rebooted. 4th, unplugged for 30 seconds. 5th, rebooted. 6th, reinstalled. I should not have...
Performance
  • Liz's avatar
    Liz
    5 years ago

    Hi capnzathrus, 

     

    Thanks for posting and sharing those details, that helps. I'm sending you a modem; you can use its box to return your old modem. There's a shipping label in the outer pouch for your convenience. I hope the new modem works out well for you.

     

    -Liz

Liz's avatar
Liz
Moderator

Good morning capnzathrus,

 

That's good news! Thanks for sharing. I've merged your latest thread into your original one. I'll keep your thread open the rest of the week in case you need to report anything different.

 

As the others suggested, checking the state code when you encounter something odd with internet performance helps us focus our troubleshooting.

 

Thanks,

Liz

capnzathrus's avatar
capnzathrus
Sophomore
5 years ago

Thanks. Glad to say it was still on this morning, too.

  • Liz's avatar
    Liz
    Moderator
    5 years ago

    Awesome!