Modem Not Working

[OhioDarin]

My modem does not appear to be working.  The only lights that come on are the power light and the WIFI light.  I tried resetting multiple times.  

When trying to access the modem via 192.168.0.1 I get "Server Not Found"

When trying to access the modem via WIFI 192.168.42.1 it appears to connect but I do not know the admin password.

We had a power outage this AM and it's been out since then.  No lightning  - just a line down on the street.

Any help is appreciated

[GW]

Try admin for the password. I think that's the default.

[OhioDarin]

That is correct. I found it in another thread.  It lets me into WIFI settings but doesn't connect to satellite control center.  Thinking this modem may have gotten a bad update or is toast.

[Liz · Accepted solution]

Hi OhioDarin,

  I'm glad you found the community, thank you for posting. Sounds like you could use another modem, I can't reach out to your site either to run diagnostics. I'll have a new modem shipped to you; you can use the box it comes in to return your old modem. There should be a prepaid shipping label in the outer pouch.

Let us know how the new modem works out for you.

[dzfire]

Glad you got yours squared away. Still waiting for my Mod to come back with a similar reply 🙂

[OhioDarin]

Sounds like a plan. Thanks for the help Liz.

[Liz]

You're welcome, hope it works out for you, OhioDarin!

[OhioDarin]

Received new modem  today and everything works as it should. Thanks again for the help.

[Liz]

Awesome, thanks for letting me know! Don't hesitate to drop by the community if you have any other questions.

[dzfire]

Same issue happened to me last night, no power outage though.

[OhioDarin]

Ours could have happened last night.  Can't say that the outage was the cause. Just not working today.