Solved: Modem Not Working - Page 2 - Hughesnet Community

OhioDarin · ‎02-23-2018

My modem does not appear to be working. The only lights that come on are the power light and the WIFI light. I tried resetting multiple times.

When trying to access the modem via 192.168.0.1 I get "Server Not Found"

When trying to access the modem via WIFI 192.168.42.1 it appears to connect but I do not know the admin password.

We had a power outage this AM and it's been out since then. No lightning - just a line down on the street.

Any help is appreciated

Liz · ‎02-23-2018

Hi OhioDarin,

I'm glad you found the community, thank you for posting. Sounds like you could use another modem, I can't reach out to your site either to run diagnostics. I'll have a new modem shipped to you; you can use the box it comes in to return your old modem. There should be a prepaid shipping label in the outer pouch.

Let us know how the new modem works out for you.

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Slow performance? Click me!

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