Forum Discussion

eco's avatar
eco
Junior
8 months ago

Modem Problem Solar No Communication

I am having a problem with my solar portal access with my modem according to Solaredge the LAN status shows a internet portal problem. I cannot view the data from the solar inverter.  Please let me k...
modem
  • GabeU's avatar
    GabeU
    8 months ago

    eco,

     

    For reference, while signed in, if you click on Remy's name, then click "Send this user a private message", a box will pop up. Wait a few seconds before doing anything in the box, as it can take a couple of seconds for his name to be populated, then give it a title, then the PM. 

     

    The PM system is kind of odd in that, if the name population is delayed and you immediately start typing a title when the box comes up, it can mess with the name when it finally is populated, so it's best to wait until you see the name appear if it isn't already there.

eco's avatar
eco
Junior

This issue is difficult. The Solar server shows now all is well as far as the internet connection, before it didn't . I did change from Lan #1 to Lan #2 ports  on the modem. I still have the comm problem with the solar server, so it continues. How to delete an accepted solution as per your request is the question now, but that seems to not be necessary.


We have had a loss of service the last 2 nites about 9:30 pst. That's a different issue, as the solar is asleep then.

Remy's avatar
Remy
Moderator
8 months ago

eco,

 

Thanks for reaching out! In regards to your ongoing issue with your SolarEdge system, I've had this case sent up, and we'll have our engineers take a look into it. We'll reach out if we have additional questions, or as soon as we have more information on a solution! I've also gone ahead and unmarked the previous post as well...although in my world, cats are always the solution!

 

Thanks,

Remy

  • eco's avatar
    eco
    Junior
    8 months ago

    Remy, I tried to reply using PM , entered your username , it disappears.

    Anyway the problem appears to be resolved. All 1's in the codes, and I have no idea of what you asked. I refer you to the message from the Solaredge tech. I swapped the modem  ports #1, and #2, then back .

     

    • GabeU's avatar
      GabeU
      Distinguished Professor IV
      8 months ago

      eco,

       

      For reference, while signed in, if you click on Remy's name, then click "Send this user a private message", a box will pop up. Wait a few seconds before doing anything in the box, as it can take a couple of seconds for his name to be populated, then give it a title, then the PM. 

       

      The PM system is kind of odd in that, if the name population is delayed and you immediately start typing a title when the box comes up, it can mess with the name when it finally is populated, so it's best to wait until you see the name appear if it isn't already there.