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Modem doesn't connect to internet

maratsade
Distinguished Professor IV

Re: Modem doesn't connect to internet

You're very welcome! 

DEBPOSTON wrote:

Thank you so much for letting me know.


 

Liz
Moderator
Moderator

Re: Modem doesn't connect to internet

Hi DEBPOSTON, 

 

Thanks for reaching out. I located your account and ran diagnostics on your site; I decided to send you a replacement modem as well. If you still have concerns after swapping modems, please start your own thread so we can troubleshoot there and keep this thread open for for the original poster, GerryS, in case he still has questions.

 

Your cooperation, patience, and understanding are much appreciated.

 

Thanks,

Liz

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Slow performance? Click me!

DEBPOSTON
Sophomore

Re: Modem doesn't connect to internet

I just wanted to thank you so much.  This is a big help to me. 

GerryS
New Poster

Re: Modem doesn't connect to internet

Liz, the new modem works. I mean, it actually works. Like, there's stuff out there on the interwebs!! Smiley Very Happy

 

Seriously, all I had to do was plug it in and change the WiFi SSID and password to what I was using before, and we're back up and running. The connection is pretty slow (I stopped timing the load time for the myHughesNet front page at 90 seconds), but at least it's there. I've created an account at testmy.net, and I'll post when I have some results, or if the connection improves on its own.

 

In the meantime, I'll go mark your previous reply as the solution. THANK YOU!!

DEBPOSTON
Sophomore

Re: Modem doesn't connect to internet

Thank you so much. 

Liz
Moderator
Moderator

Re: Modem doesn't connect to internet

Good morning Gerry,

 

Glad to hear you're back online and that the modem setup went smoothly! Happy to have helped. I'll go ahead and close this thread since the original concern with lack of connectivity was addressed. Feel free to start a new thread for any other issues.

 

  Your cooperation, patience, and understanding are much appreciated.

 

Thanks,

Liz

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Slow performance? Click me!