Forum Discussion

GerryS's avatar
GerryS
New Poster
5 years ago

Modem doesn't connect to internet

I can access the modem via IP (192.168.42.1), but not via systemcontrolcenter.com. No internet connection when connected (via WiFi or direct ethernet cable), and the "system" light on the front of th...
  • Liz's avatar
    Liz
    5 years ago

    Hi GerryS,

     

    Thanks for posting and welcome to the community! I pulled up your account and am also unable to communicate with your modem, so let try replacing it first to see if that gets you back online. 

     

    Please expect a replacement modem soon. You can return your old modem in the box the replacement comes in; there will be a return shipping label in the outer pouch for your convenience.

     

    Let me know how the new modem works out for you.

     

    Thanks,
    Liz

     

GerryS's avatar
GerryS
New Poster

Liz, the new modem works. I mean, it actually works. Like, there's stuff out there on the interwebs!! :D

 

Seriously, all I had to do was plug it in and change the WiFi SSID and password to what I was using before, and we're back up and running. The connection is pretty slow (I stopped timing the load time for the myHughesNet front page at 90 seconds), but at least it's there. I've created an account at testmy.net, and I'll post when I have some results, or if the connection improves on its own.

 

In the meantime, I'll go mark your previous reply as the solution. THANK YOU!!

Liz's avatar
Liz
Moderator
5 years ago

Good morning Gerry,

 

Glad to hear you're back online and that the modem setup went smoothly! Happy to have helped. I'll go ahead and close this thread since the original concern with lack of connectivity was addressed. Feel free to start a new thread for any other issues.

 

  Your cooperation, patience, and understanding are much appreciated.

 

Thanks,

Liz