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Modem/router keeps overheating

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aric
New Poster
a month ago
a month ago

Modem/router keeps overheating

My modem keeps overheating everyday 

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4 REPLIES 4
maratsade
Distinguished Professor IV
a month ago
a month ago

Is it located somewhere where it has space all around it? 

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aric
New Poster
In response to maratsade
a month ago
a month ago

Yes

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maratsade
Distinguished Professor IV
In response to aric
a month ago
a month ago

OK. Maybe you need a new modem. The reps on this site can connect to your modem remotely to see what may be going on. Give them a chance to see your post and get involved. Leave the modem plugged in so they can contact it. I hope this gets resolved quickly for you.

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Remy
Moderator
Moderator
In response to aric
a month ago
a month ago

aric,

 

It appears that this is your first post. Welcome to the Community! We'd love to help take a look into this. However, I was unable to locate your account through your Community profile. Please send us a private message at the link attached below with your account number or a phone number attached.

 

https://community.hughesnet.com/t5/notes/composepage/note-to-user-id/102584

 

Thanks,

Remy

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