Hi Roseht,
Thank you again for replying to my PM and working with us to address your concerns. All the details are in my last PM to you. Please don't hesitate to contact us again if you have any additional concerns, we're glad to help.
If you visit http://systemcontrolcenter.com and click system status, then look under system status at IP Gateway Association State, it will say something like "Associated (Data IPGW - xx#########)" the XX should be J1 or J2, which indicates what satellite you are pointed to.
As far as what satellite you are pointed to, it's decided by Hughesnet for load balancing purposes, we don't have a real say in which satellite we will get pointed to, especially once J1 load is reduced in an area. But, most all installs should be JupiterII only unless the installer can not get a LOS to JupiterII, then they can use Jupiter1 if I am not mistaken - would require Liz or someone that does installs to confirm that.
In order to help the Hughesnet Customer Service Reps get a head start on your speed concerns, you should create a testmy.net account and perform 3-5 tests during different parts of the day, all using a 12MB manual download test. Then share the account results link with us here.
Please keep in mind that Hughesnet will only accept testmy.net and the official Hughesnet speed test results. Tests from other sites like speedtest.net are not accepted due to the compression technologies and latency that satellite deploys.
Most important points:
-do the tests while directly connected to the HughesNet modem with a LAN cable (NO ROUTER or Wireless devices)
-use the 12MB size download test file
-space each test at least 5 minutes apart
-post your results URL here, it may look something like http://testmy.net/quickstats/C0RR0SIVE
For a more in depth guide on running the tests, please visit: http://customer.kb.hughesnet.com/Pages/7001.aspx
The Reps are on M-F from approximately 8AM to 5PM Eastern.
C0RR0SIVE wrote:Most important points:
-do the tests while directly connected to the HughesNet modem with a LAN cable (NO ROUTER or Wireless devices)
Since the Gen 5 modem has the router built in how will the diagnostics such as this change? Tech Support seemed to always point their finger at the router as being the problem (probably with cause), I'm just curious how it being part of the modem will complicate the troubleshooting.
Should probably state no third party router or wifi... We are using macros and I haven't had time to update them or come up with new testing methods.
