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New Gen 5

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New Poster

Re: New Gen 5

When I first had my new Gen % started it was slow because updates were being downloaded and installed. after two days my updates installed and i have consistant 20 MB per second download and 5 MB per second upload im happy!

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Moderator
Moderator

Re: New Gen 5

Hi Roseht,

Thank you so much for your patience as we investigated your account. Apparently there was no mistake, you are pointed at EchoStar 17 because you're located in an area not covered by EchoStar 19. Here's a map of the EchoStar 19 beams in blue, it might be hard to see since the EchoStar 17 beams are underneath in white. You'll find that a large portion of Wisconsin, as well as Iowa, is not covered by EchoStar 19. 

We definitely want to address your speed concerns, so I ran diagnostics on your site to ensure the HughesNet equipment is functioning properly. I see there may be something the matter with the radio or at least the connection to it. Can you please ensure that the coaxial cable connected to the HughesNet modem is tightly connected? Once that connector is confirmed to be secure, please let me know so I can run new diagnostics.

Your cooperation, patience, and understanding are much appreciated.

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

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Sophomore

Re: New Gen 5

Love the map, would there be any way to see the coverage of Spaceway 3 for those of us that are intereted?

*edit* never mind, I found the satbeams website. Smiley Happy

Moderator
Moderator

Re: New Gen 5

Hi tampasteve1,

Glad you found that satbeams site, it's pretty cool! Spaceway 3 coverage is pretty easy--it covers all of the continental US. Pre-EchoStar 19, this enabled us to provide service to those outside of the EchoStar 17 footprint, so if we found someone outside of that footprint, they could at least get coverage from Spaceway 3.

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

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Junior

Re: New Gen 5


@Liz wrote:

Thank you so much for your patience as we investigated your account. Apparently there was no mistake, you are pointed at EchoStar 17 because you're located in an area not covered by EchoStar 19. Here's a map of the EchoStar 19 beams in blue, it might be hard to see since the EchoStar 17 beams are underneath in white. You'll find that a large portion of Wisconsin, as well as Iowa, is not covered by EchoStar 19. 


It is situations such as these that cause me great concern on signing up for an upgrade to Gen 5.  Everyone makes "Gen 5" sounds so great, but in fact your chances of realizing the promise of a Gen 5 upgrade hinges on whether you'll be able to use J2/EchoStar19 with the HT2000W modem.  It seems like the sales force is fine with selling you something they call Gen 5 that isn't really that configuration.  The squishy language and hype is very disconcerting.  How can I be ABSOLUTELY certain that when I order an upgrade that it is going to be on the J2/EchoStar19 with the HT2000W modem?  I was surprised to hear that J2/EchoStar19 doesn't cover the whole continental US.  A sales rep assured me it did and that it was certain I would be serviced by it. I'm sorry, but the map you provided is undecipherable to me.  I can't really pinpoint where I'm located on that map and even if I could the overlay's seem meaningless to me.  Sorry to be so dense -- maybe my poor eyesight is a factor.  Can I really expect to get an honest answer to the question I pose from the sales force.  Sorry, to be such a cynic when it comes to the hughesnet sales force, but I've seen SOOOO many horror stories on this board that makes me feel that way.

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Junior

Re: New Gen 5


Liz wrote: Here's a map of the EchoStar 19 beams in blue, it might be hard to see since the EchoStar 17 beams are underneath in white. You'll find that a large portion of Wisconsin, as well as Iowa, is not covered by EchoStar 19.

Forgive me for being unable to read / comprehend the map to which Liz refers.  Can someone who does understand it look at my location (see below) and tell me if I'll be served by an EchoStar19 (J2) beam?my locationmy location

 

 

Thanks.

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Sophomore

Re: New Gen 5

If that is where you are physically locatd then yes, you should be in Echostar 19/Jupiter 2 range.

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Associate Professor
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Freshman

Re: New Gen 5

Thanks, Corrosive! I wish I knew this before my system was installed 2 days ago. This would have saved me a lot of wasted time and frustration. Hughesnet should post this on their main website!

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Admin

Re: New Gen 5

motobojo- We can see how you might be concerned, particularly when a new poster happened to be in  the very small Jupiter 1 area.  We're moving thousands of customers off #1 and on to #2 everyday, balancing the network to provide the promised performance for those served by both satellites.  With exceptions, like michaelbutler, we're working with him to resolve his issue today.   We're happy to have you posting.