No internet/Can't access www.systemcontrolcenter.com
So I'm unable to access the internet at all. No dns lookup, can't ping anything. I can get to the router setup, but not system control center. I've tried setting the dns to Google's, and setting i...
At this point, the only I can think of it being is a port issue. I have set up for a replacement modem to be shipped to you, in hopes it might resolve the issue. Please let me know if you have any further questions or concerns.
I'm getting no responses at this point but still have no internet. Cannot ping any outside addresses, do not get DNS lookups. Cannot access 192.168.0.1. Testing performed with wireless radios off and laptop plugged directly into the ht2000. Could someone please help me?
I have run some diagnostics on your account and I cannot pinpoint out any issues on our end. I did, however, make some adjustments to the modem in hopes it makes a difference. Please let me know if this helps. Thanks. -*Felicia*
Hey Felicia. Thanks for looking at this again. I'm sorry I didn't post yesterday, but I was out of town for work. I tested again this evening and I still dont have any access. To be clear, I was testing with my laptop connected with a cable directly to the ht2000 and wi fi off on both. There is obviously something wrong and I've now been without working service for nearly a week. I can access the settings on the router portion of the ht2000, but I cannot access 192.168.0.1. Nor can I access anything on the internet. The only thing I had changed on the ht2000 is the lan subnet. But it had been working up until about a week ago.
Yes, I've used different cables, and I can also move the same cable over the external router and the laptop works fine.
I have had some other issues prior to this. I had to drop the Hueghes phone service because my calls were being dropped again. That had happened before and I worked with Liz to replace the modem and telephone adapter several months ago. That stopped the dropped calls for a while, but when they started up again I was out of contract and decided to go back to a traditional copper phone line. That's how I found out that I now have DSL available. Although the speed leaves a lot to be desired after getting used to 50Mbps with Hughes. I still have the Hughes phone service until next week when the LEC is porting my number back. Before I added the DSL, I had noticed some slower speeds. I may have even captured some speed tests, I'll have to look back and see. Nonetheless it had been working ok with both for a few weeks before this happened. I was enjoying the ability to route devices that require lower latency to the DSL, and devices and ports requiring higher bandwidth to the Sat. I had not noticed a change in signal streangth even though the speeds had been slower. Of course since last weekend, I have not been able to get to the systemcontrolcenter.com screen to see the signal.
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internet/Can't access www.systemcontrolcenter.com","id":"message:106952","revisionNum":1,"repliesCount":33,"author":{"__ref":"User:user:1652"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:TechSupport"},"conversation":{"__ref":"Conversation:conversation:106952"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:106952"},"body@stripHtml({\"truncateLength\":200})":" So I'm unable to access the internet at all. No dns lookup, can't ping anything. I can get to the router setup, but not system control center. I've tried setting the dns to Google's, and setting i...","body@stringLength":"509","rawBody":"
So I'm unable to access the internet at all. No dns lookup, can't ping anything. I can get to the router setup, but not system control center. I've tried setting the dns to Google's, and setting it to get from ISP. Nothing works. At least nothing beyond the router works. I've power cycled, and rebooted in the router setup. I'm afraid there is a problem with modem since I can't get to system control center. Any advice would be appreciated!
","kudosSumWeight":0,"postTime":"2018-11-27T21:42:43.222-05:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:106952_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":106055},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:106952":{"__typename":"Conversation","id":"conversation:106952","solved":true,"topic":{"__ref":"ForumTopicMessage:message:106952"},"lastPostingActivityTime":"2018-12-04T16:36:55.567-05:00","lastPostTime":"2018-12-04T16:36:55.567-05:00","unreadReplyCount":33,"isSubscribed":false},"ModerationData:moderation_data:106952":{"__typename":"ModerationData","id":"moderation_data:106952","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:106952_1":{"__typename":"Revision","id":"revision:106952_1","lastEditTime":"2018-11-27T21:42:43.222-05:00"},"ForumReplyMessage:message:107037":{"__typename":"ForumReplyMessage","id":"message:107037","conversation":{"__ref":"Conversation:conversation:106952"},"author":{"__ref":"User:user:65614"},"revisionNum":1,"uid":107037,"depth":8,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"subject":"Re: No internet/Can't access www.systemcontrolcenter.com","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:107037"},"parent":{"__ref":"ForumReplyMessage:message:107019"},"body":"
Fred,
\n\n
I have run some diagnostics on your account and I cannot pinpoint out any issues on our end. I did, however, make some adjustments to the modem in hopes it makes a difference. Please let me know if this helps. Thanks. -*Felicia*
\n\n
","body@stringLength":"264","rawBody":"
Fred,
\n\n
I have run some diagnostics on your account and I cannot pinpoint out any issues on our end. I did, however, make some adjustments to the modem in hopes it makes a difference. Please let me know if this helps. Thanks. -*Felicia*
\n\n
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I'm getting no responses at this point but still have no internet. Cannot ping any outside addresses, do not get DNS lookups. Cannot access 192.168.0.1. Testing performed with wireless radios off and laptop plugged directly into the ht2000. Could someone please help me?
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I'm getting no responses at this point but still have no internet. Cannot ping any outside addresses, do not get DNS lookups. Cannot access 192.168.0.1. Testing performed with wireless radios off and laptop plugged directly into the ht2000. Could someone please help me?
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Fred,
\n\n
At this point, the only I can think of it being is a port issue. I have set up for a replacement modem to be shipped to you, in hopes it might resolve the issue. Please let me know if you have any further questions or concerns.
At this point, the only I can think of it being is a port issue. I have set up for a replacement modem to be shipped to you, in hopes it might resolve the issue. Please let me know if you have any further questions or concerns.
\n\n
Thank you,
\n\n
*Felicia*
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Hey Felicia. Thanks for looking at this again. I'm sorry I didn't post yesterday, but I was out of town for work. I tested again this evening and I still dont have any access. To be clear, I was testing with my laptop connected with a cable directly to the ht2000 and wi fi off on both. There is obviously something wrong and I've now been without working service for nearly a week. I can access the settings on the router portion of the ht2000, but I cannot access 192.168.0.1. Nor can I access anything on the internet. The only thing I had changed on the ht2000 is the lan subnet. But it had been working up until about a week ago.
Hey Felicia. Thanks for looking at this again. I'm sorry I didn't post yesterday, but I was out of town for work. I tested again this evening and I still dont have any access. To be clear, I was testing with my laptop connected with a cable directly to the ht2000 and wi fi off on both. There is obviously something wrong and I've now been without working service for nearly a week. I can access the settings on the router portion of the ht2000, but I cannot access 192.168.0.1. Nor can I access anything on the internet. The only thing I had changed on the ht2000 is the lan subnet. But it had been working up until about a week ago.
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Sorry, I meant to tag you in the previous post so you would see my responce. Please let me know what else I can try.
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Though I'm sure you already did so, just in case, have you tried a different Ethernet cable?
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Fred,
\n\n
Previously, have you been having slow connection issues? Thanks.
Previously, have you been having slow connection issues? Thanks.
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Yes, I've used different cables, and I can also move the same cable over the external router and the laptop works fine.
I have had some other issues prior to this. I had to drop the Hueghes phone service because my calls were being dropped again. That had happened before and I worked with Liz to replace the modem and telephone adapter several months ago. That stopped the dropped calls for a while, but when they started up again I was out of contract and decided to go back to a traditional copper phone line. That's how I found out that I now have DSL available. Although the speed leaves a lot to be desired after getting used to 50Mbps with Hughes. I still have the Hughes phone service until next week when the LEC is porting my number back. Before I added the DSL, I had noticed some slower speeds. I may have even captured some speed tests, I'll have to look back and see. Nonetheless it had been working ok with both for a few weeks before this happened. I was enjoying the ability to route devices that require lower latency to the DSL, and devices and ports requiring higher bandwidth to the Sat. I had not noticed a change in signal streangth even though the speeds had been slower. Of course since last weekend, I have not been able to get to the systemcontrolcenter.com screen to see the signal.
Yes, I've used different cables, and I can also move the same cable over the external router and the laptop works fine.
I have had some other issues prior to this. I had to drop the Hueghes phone service because my calls were being dropped again. That had happened before and I worked with to replace the modem and telephone adapter several months ago. That stopped the dropped calls for a while, but when they started up again I was out of contract and decided to go back to a traditional copper phone line. That's how I found out that I now have DSL available. Although the speed leaves a lot to be desired after getting used to 50Mbps with Hughes. I still have the Hughes phone service until next week when the LEC is porting my number back. Before I added the DSL, I had noticed some slower speeds. I may have even captured some speed tests, I'll have to look back and see. Nonetheless it had been working ok with both for a few weeks before this happened. I was enjoying the ability to route devices that require lower latency to the DSL, and devices and ports requiring higher bandwidth to the Sat. I had not noticed a change in signal streangth even though the speeds had been slower. Of course since last weekend, I have not been able to get to the systemcontrolcenter.com screen to see the signal.
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Well, I'm stumped. Hopefully Hardy and/or the engineers will be able to determine what's going on soon so you can get back up and running.
Well, I'm stumped. Hopefully Hardy and/or the engineers will be able to determine what's going on soon so you can get back up and running.
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So do I! Thank you for staying in touch. I appreciate the responses.
