Forum Discussion
No internet
Case #'s-57734207/103464039/103487841 work#7534595. Installer came on 4-8-17 to upgrade to Gen 5. He was here 4 hours trying to figure out with Hughes Tech support why we weren't able to get activated...
Hi Carol,
Funny, I just got an e-mail from the engineers saying they have your site up and running now. I checked your diagnostics and this seems to support that. Can you please confirm that you can access the internet now?
Thanks so much. I was wanting it documented that's one reason I am posting the days we don't have internet.
Day 9 no internet & no explanation of why this is happening.
- Oh that would be so great, Liz. I will check as soon as I get back to my house. Fingers crossed 🤞
- Thanks so much to our moderator Liz for assisting in our Gen 5 service. We are now up and running! Thanks again Liz...Carol
- Is this a solvable problem or are we just stuck?
Hi Carol,
Funny, I just got an e-mail from the engineers saying they have your site up and running now. I checked your diagnostics and this seems to support that. Can you please confirm that you can access the internet now?
Good, looking forward to hearing back from you!
That is a fantastic thing to hear, Carol! Thank you for letting me know and for sticking with us as we worked to resolve your concern. Enjoy your new Gen 5 service and please don't hesitate to drop by the community again if you need anything.
- I have not had internet service all day and would like to know why
