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No internet

GabeU
Distinguished Professor IV

Re: No internet

@milenders

 

First, let me explicitly state that I'm NOT a Hughesnet employee, only a customer who is curious about something.  

 

Was your computer not able to connect to the modem or was the modem not able to connect to the service?  It sounds more like the latter, but I'm just curious.

 

This is just me thinking, and I'm probably wrong, and wrong to do so (LOL), but I wonder if something is going on with the radio.  I know that they have to physically reverse something on the dish's radio due to the polarization being different or the opposite with Gen5 compared to Gen4.  I wonder if that made something go goofy.  

 

The chances of three modems being faulty is astronomical.  

 

Again, I'm just a customer, and I'm not trying to put more questions into your thoughts.  I'm just curious and will find it interesting to know what they found was the problem.  

 

  


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milenders
Freshman

Re: No internet

This is Easter morning & still no internet!
C0RR0SIVE
Associate Professor

Re: No internet

milenders,

It's the weekend, and a holiday weekend at that...  This community is only monitored by Hughesnet on weekdays from about 9AM to 5PM.

milenders
Freshman

Re: No internet

Hi Gabriel, we don't know what the problem is other than the install was correct but we can't connect with Hughes. When I try to go thru the steps of activation & he to the user section it gives me a window that states it can't connect to the server. They've been working on this since Saturday last & I find it hard to believe they haven't found the problem yet. You sound knowledgeable about this stuff, can I send your thoughts to Liz? Or maybe you can shoot her off an email. About to give up on this company & I have been with them since '08. Thanks for your thoughts....
milenders
Freshman

Re: No internet

Thanks so much. I was wanting it documented that's one reason I am posting the days we don't have internet.
milenders
Freshman

Re: No internet

Day 9 no internet & no explanation of why this is happening.
milenders
Freshman

Re: No internet

Is this a solvable problem or are we just stuck?
Liz
Moderator
Moderator

Re: No internet

Hi Carol,

 

Your case has been escalated internally to our engineers who have identified an issue with service activation on our end. The appropriate teams are assigned to your case to resolve your site so we can get you activated and online. That is the latest update as of 11:46 AM ET today. I'll keep you posted on their progress.

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Liz
Moderator
Moderator

Re: No internet

Hi Carol,

 

Funny, I just got an e-mail from the engineers saying they have your site up and running now. I checked your diagnostics and this seems to support that. Can you please confirm that you can access the internet now?

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

View solution in original post

milenders
Freshman

Re: No internet

Oh that would be so great, Liz. I will check as soon as I get back to my house. Fingers crossed 🤞