Forum Discussion
No internet
Case #'s-57734207/103464039/103487841 work#7534595. Installer came on 4-8-17 to upgrade to Gen 5. He was here 4 hours trying to figure out with Hughes Tech support why we weren't able to get activated...
Hi Carol,
Funny, I just got an e-mail from the engineers saying they have your site up and running now. I checked your diagnostics and this seems to support that. Can you please confirm that you can access the internet now?
Good, looking forward to hearing back from you!
Thanks so much to our moderator Liz for assisting in our Gen 5 service. We are now up and running! Thanks again Liz...Carol
That is a fantastic thing to hear, Carol! Thank you for letting me know and for sticking with us as we worked to resolve your concern. Enjoy your new Gen 5 service and please don't hesitate to drop by the community again if you need anything.
