No internet

[milenders]

Case #'s-57734207/103464039/103487841 work#7534595. Installer came on 4-8-17 to upgrade to Gen 5. He was here 4 hours trying to figure out with Hughes Tech support why we weren't able to get activated. He left stating that tech support would be working on it. I called later that night & HughesNet tech stated they needed an installer to help figure it out. I called HughesNet & the company that dispatches the installers why the installers haven't called or showed up for the appointment. They tell me they will send the message to the installer. So how long to wait for internet? Can we stop the upgrade for now & go back to Gen4? Problem is the installer has our old modem. Please someone help!😤

[milenders]

Thanks so much to our moderator Liz for assisting in our Gen 5 service. We are now up and running! Thanks again Liz...Carol

[Liz]

That is a fantastic thing to hear, Carol! Thank you for letting me know and for sticking with us as we worked to resolve your concern. Enjoy your new Gen 5 service and please don't hesitate to drop by the community again if you need anything.

[dimples67]

I have not had internet service all day and would like to know why

[GabeU]

@dimples67

if you're still having an issue and would like to troubleshoot it, please create a new topic, which you can do by clicking on the blue "Start a topic" button on the upper right while within the Tech Support section