No phone or internet

[alfresco]

My modem has only two lights on wifi and power,I tried a reboot by unpluging it and plugging it back in still nothing.

[Liz]

Hello alfresco, 

Thanks for posting, we can certainly take care of this for you. I've created a truck roll to get you back online. The assigned tech will reach out to schedule the visit with you. Please let us know how the site visit goes.

Thanks,

Liz

[alfresco]

Thanks👍

[alfresco]

I don't know how he can get a hold of me though, my phone is out and there's no cell service here.

[Liz]

Do you have a better alternate method of contact? Could they e-mail you?

-Liz

[alfresco]

Yes my email is [edited to protect privacy]

[Liz]

Got it, thanks. I'll escalate your case to our field services department and explain the communication situation.

-Liz

[alfresco]

Thanks again.🤠

[Liz]

You're welcome! Just got word that a local dealer has been assigned to handle your site visit and we've requested that they e-mail you instead to schedule your appointment.

-Liz

[alfresco]

I've already been contacted and set up an appointment, thanks for the quick service.

[Liz]

Great! Thanks for letting me know, hope the site visit goes well!

-Liz

[Liz · Accepted solution]

Good morning alfresco,

Just checking up on your site and I'm glad to see the tech replaced your modem to get you back online. If you have any other concerns, feel free to drop by the community again.

Thanks,

Liz