grenadieoutdoors,
I would certainly ask for a sales call review to determine just what was promised and disclosed during your sales call.
The corporate level forum Mods will not return until Monday.
That being said it is virtually impossible for a sales person to be aware of all the software and settings of your connected devices. They range all over.
Those of us that have no other choice BUT satellite internet have made so many OS and browser setting changes that limit the useless "burn" of data its hard to remember them all.
The Big One however is streaming video data ... Netflix, Hulu ... take your pick. All satelite plans have data limits and for good reason ... this is not an option for "cord cutters".
You only have a limited amount of "fuel" for the month.
There are Soooo many settings .. browser extensions to limit wasting data on useless adds, stopping all cloud and sync services, reducing playback resolution of what video you do stream.
OS update settings... virus and malware.
There are however three usage meters that can help you determine your rate of data burn. Quite frankly a $300 bill is a user that knows enough to purchase tokens but can't read a usage meter?
This is a data capped service ... find out what it is in your usage patterns and connected devices that is burning though your data. It has to be being consumed by something .. find out if that something is entitlement.
Satellite internet is not comparable to ground based systems and there is a learning curve and there are many things you can do to control and limit unnecessary data usage.
As to cancelling. You can not cancel in any other way but to have the account holder call the customer service number:
866-347-3292
This is done to prevent "prank" cancellations from disgruntled spouses, dogs, cats and other unrelated entities effecting your service.
If you have not completed your 24 month contractual agreement you may be subject to a ETF charge unless it is modified or waived by the corporate Mods based on the content of your sales call.
If you do cancel and are a lease customer you will be require to return the Modem, power brick and radio form the dish are within 45 days of the date of your cancellation. The equipment can be sent back on the pre-paid return kit you will receive.
