SnapChat

[drh100]

I just switched to the new Fusion from HughesNet. I am having the same issue. I had HughesNet before and it worked fine. Once I added the new equipment for the Fusion update Snapchat quit working. I can watch Netflix, Youtube, do Zoom meetings, send emails, and so on, but SnapChat will not work. Very annoying.

[Liz]

Good morning drh100,

I'm glad you found the community, thank you for posting. I can escalate this over to our engineers to look into; to help them narrow their investigation, please let me know what happens when you connect to a non-HughesNet connection and try Snapchat. 

On what device are you using Snapchat? 

What non-HughesNet connection did you try?

Your cooperation, patience, and understanding are much appreciated.

Thanks,

Liz

[Liz]

Good morning drh100,

Good news! I got a quick reply from one of the engineers, they were already aware of this and will be rolling out an update that fixes this. I have no exact timeline for this, but it will be resolved soon. Your patience and understanding are appreciated!

-Liz

[drh100]

I am using SnapChat on an Iphone 14. I will work just fine via cell data and other wifi connections  (Verizon), but once I connect back to Hughesnet it will not work properly. It worked just fine before I updated to Fusion. My wifes phone is also having the same issue Iphone 14. 

[drh100]

Awesome thank you!!!

[Liz]

You're welcome, I'll post back once I have any news on the update.

Thanks,

Liz

[Liz · Accepted solution]

Hi drh100,

Thank you for your patience while our engineers worked to address this. Snapchat should now work with your Fusion service, as we've released a maintenance update, which includes a fix for your concern. If you have any other questions, feel free to drop by the community again.

Thanks,

Liz