Solved: Re: Remotely reset modum - Page 2 - Hughesnet Community

Imbert · ‎02-27-2018

I rwad a thread on how a HN tech support staff was able to remotely reset a customer's modum at their vacation home. I'm hoping a tech person can do the same for me. We have a similar issue. Our security cameras went offline last night. In the thread I read Amanda from HN was able to fix the issue from her end. Can anyone help out please?

Liz · ‎02-28-2018

Good morning Imbert,

Thanks for the clarification. What I'll do is set up the dispatch, but not schedule an appointment. Your assigned dealer will instead reach out to you to work out a time frame for the site visit.

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Imbert · ‎03-26-2018

Hi Liz, did you get my last message on the satellite adjustment?

Liz · ‎03-26-2018

Hello Imbert,

Yes, thank you for your valuable feedback, I made sure to send this to our installations department so they may take appropriate action in preventing this from happening again. We appreciate you taking the time to share your experience so we can improve. I've sent you a PM to further address your concerns.

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Slow performance? Click me!