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Slow inconsistant connection

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Trijfree
Freshman

Slow inconsistant connection

My connection is terrible. My equipment was just replaced. I spent 45 minutes on the phone with support yesterday and kept being told everything is good. Here are the test results. As you can see that is not true. I have had hughesnet for years. I have worked remote desktop with hughesnet for years and there is something very wrong with the service I am getting. Below are my results. graph results at: https://testmy.net/quickstats/Tjfree Date format: D M d Y @ g:i:s a Type Test Size Score Mbps Score MB/s Username Computer ID ISP / Host Extra Identifier Test ID Thu Jul 06 2023 @ 12:28:14 pm UP 4 MB 1.32 0.17 Tjfree 2.12148E+13 hughes_network_syste 60----ford-va-us 2KyNnBvmW Thu Jul 06 2023 @ 12:27:28 pm DN 25 MB 1.42 0.18 Tjfree 2.12148E+13 hughes_network_syste 60----ford-va-us fNiFSCXXg Thu Jul 06 2023 @ 11:53:37 am UP 1.3 MB 1.32 0.17 Tjfree 2.12148E+13 hughes_network_syste 60----ford-va-us 0hjkC5JRC Thu Jul 06 2023 @ 11:52:24 am DN 25 MB 1.51 0.19 Tjfree 2.12148E+13 hughes_network_syste 60----ford-va-us t281fLEWf Thu Jul 06 2023 @ 11:49:36 am UP 4 MB 2.03 0.25 Tjfree 2.12148E+13 hughes_network_syste 60----ford-va-us gh4X7xI-n Thu Jul 06 2023 @ 11:49:00 am DN 2.3 MB 1.2 0.15 Tjfree 2.12148E+13 hughes_network_syste 60----ford-va-us xRKF4PZe6 Thu Jul 06 2023 @ 11:46:42 am DN 2.3 MB 2.37 0.3 Tjfree 2.12148E+13 hughes_network_syste 60----ford-va-us 0x2ernmTm Thu Jul 06 2023 @ 11:30:54 am DN 25 MB 0.42 0.05 Tjfree 2.12148E+13 hughes_network_syste 60----ford-va-us RbEFwJ6ZB
26 REPLIES 26

Is the beam the channel?  

maratsade
Distinguished Professor IV

@Trijfree , 

 

No, it isn't. To find your beam, go to http://192.168.0.1/#!/home/information and look at the section labeled Satellite.  The beam number is next to Beam ID. 

Thanks.  I found it earlier.  All the times I have looked at the "control center" I never noticed that in the lower corner. 

maratsade
Distinguished Professor IV

No worries. So, what is your beam?

68

Trijfree
Freshman

Trijfree_0-1689350484422.pngTrijfree_1-1689350506791.png