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About Trijfree
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| Date Last Visited |
01-10-2024
08:24 PM
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12-23-2023
08:29 AM
Will send info after holidays. Do existing customers get moved to Jupiter 3 plans?
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11-14-2023
01:00 PM
I went through hours of troubleshooting a few months ago and also had all my equipment replaced and was told nothing was wrong. I submitted my speed numbers to this message board and there was a problem. It seems to be that channel 68 is overloaded. Like I said this is my backup internet but it is useless for what I need it for. I have been a customer of hughesnet for years. Worked from home for years with hughesnet. So this is a new problem within the last year. Not happy which is a shame because in the past I had been very happy with my service.
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11-07-2023
11:44 AM
Here I am again in the same situation. I have hughesnet as my backup internet. Again it is so slow. It is useless as a backup. I don't know what happened to hughesnet but I used it for years for work and logged in to clients sytems via remote desktop and it worked great. I am on channel 68 which supposedly is the issue. Still not fixed since last time I posted in July. I would like to know the process to get out of my contract. Does anyone know the steps to take? Thanks!
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Performance
07-15-2023
06:14 PM
How do I get to advanced support? I was on the phone 45 minutes and the lady said everything was fine. I asked to go to next level of support and she basically said no because everything was fine. Any advice would be appreciated. Thanks!
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07-14-2023
12:01 PM
07-14-2023
11:59 AM
No, that is not what is happening with my service as I explained in my reply directly to Damian. I am not in FAP and my testing was not done in FAP.
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07-14-2023
11:56 AM
Hi Damian, My issue is not due to going over my limit. I had been experiencing this issue before I had my equipment replaced. The issue has continued after as well. My modem is on my desk 1 foot away from my desktop PC. You saw the speeds I was getting on my first post. I was not over my limit when the test was performed and when I did go over my limit I purchased more data of which I still have 1.5 g left. Use a direct connect does not solve this issue. I have used Hughesnet for years. I know how it is supposed to perform. Something is not working correctly. This issue happens with the desktop and the laptop. Please advise.
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07-13-2023
02:26 PM
07-07-2023
04:00 PM
Thanks. I found it earlier. All the times I have looked at the "control center" I never noticed that in the lower corner.
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07-06-2023
12:39 PM
1 Kudo
My connection is terrible. My equipment was just replaced. I spent 45 minutes on the phone with support yesterday and kept being told everything is good. Here are the test results. As you can see that is not true. I have had hughesnet for years. I have worked remote desktop with hughesnet for years and there is something very wrong with the service I am getting. Below are my results. graph results at: https://testmy.net/quickstats/Tjfree Date format: D M d Y @ g:i:s a Type Test Size Score Mbps Score MB/s Username Computer ID ISP / Host Extra Identifier Test ID Thu Jul 06 2023 @ 12:28:14 pm UP 4 MB 1.32 0.17 Tjfree 2.12148E+13 hughes_network_syste 60----ford-va-us 2KyNnBvmW Thu Jul 06 2023 @ 12:27:28 pm DN 25 MB 1.42 0.18 Tjfree 2.12148E+13 hughes_network_syste 60----ford-va-us fNiFSCXXg Thu Jul 06 2023 @ 11:53:37 am UP 1.3 MB 1.32 0.17 Tjfree 2.12148E+13 hughes_network_syste 60----ford-va-us 0hjkC5JRC Thu Jul 06 2023 @ 11:52:24 am DN 25 MB 1.51 0.19 Tjfree 2.12148E+13 hughes_network_syste 60----ford-va-us t281fLEWf Thu Jul 06 2023 @ 11:49:36 am UP 4 MB 2.03 0.25 Tjfree 2.12148E+13 hughes_network_syste 60----ford-va-us gh4X7xI-n Thu Jul 06 2023 @ 11:49:00 am DN 2.3 MB 1.2 0.15 Tjfree 2.12148E+13 hughes_network_syste 60----ford-va-us xRKF4PZe6 Thu Jul 06 2023 @ 11:46:42 am DN 2.3 MB 2.37 0.3 Tjfree 2.12148E+13 hughes_network_syste 60----ford-va-us 0x2ernmTm Thu Jul 06 2023 @ 11:30:54 am DN 25 MB 0.42 0.05 Tjfree 2.12148E+13 hughes_network_syste 60----ford-va-us RbEFwJ6ZB
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