glad it's not affecting you, but everyone's situation is different. My wife runs a business on-line, and can't do so after 4:00 pm. We stream movies on-line, paying for memberships to do so, but when I get home from work it's a no-go. This has been going on since around Chistmas time. I'll be sure to post and sing the praises if/when this is fixed. We'll see
Just a heads up, the engineer on your case provided an update. He let me know that there is a planned expansion in the next 2-3 weeks for your beam. This will provide a lot of relief for the night time speeds which will continue all the way up until we release Gen5. I will apply a discount for the next 6 months while the work is completed. Please let me know if you have any questions.
Speeds have been weird for me too. Last week I bought a token after doing a bunch of work that used up my data. That refill was gone in 45-60 minutes and we hadn't done anything after using the token other than facebook. I should have called immediately and had Hughes replace the token but was too tired to deal with it. About 2 weeks ago I noticed data was disappearing faster than normal. I checked all the settings on my husbands laptop to make sure he hadn't accidentally changed settings...was all good. But yes, speeds and data usage seems to off recently.
I got a response very quickly, he called me right away on the phone. Looks like it is scheduled for tonight, but there were some delays with one that was done last night which could cause a problem. The engineer on the case asked me to call him back on Friday to see the status.