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System good but no internet

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System good but no internet

I’ve had no internet twice in last two days. First time two days ago there was an error, got disconnected from CS while troubleshooting, gave up to have dinner. Somehow problem fixed itself.

Yesterday I wake up to find no internet service since 2am. I tried reseting modem by unplugging it, still no internet, WiFi works just not internet. I’m on the phone with CS for an hour and half troubleshooting, system is green lights but internet is not connected. I finally give up with CS telling me system is working according to them. An hour after talking to CS internet starts working again. How I know it is working is my security system is sending alerts to my phone.

How can it just fix itself? 

Distinguished Professor IV

"How can it just fix itself?"


The cause of the error may be intermittent. When the cause stops, so does the issue.   The next step is to figure out what's causing the interruptions. Is it weather? (many things such as high winds, thick clouds, and others can interrupt the signal; wind can cause the satellite dish to move a bit; trees can also interrupt the signal if they're waving in the wind, etc.), is it technical? It may take a while to figure out, depending on what it is. 


When you experience the issue, what is the state code? You can find the state code by opening a browser and going to the modem's page. The  code will have 3 numbers: 0.0.0 means everything is fine. If the numbers are different, they indicate a specific issue.  You do not need to be connected to the internet for this, but because the wifi appears to be a little wonky, you may want to connect your device directly to the modem to be able to see the  modem page. 


Post the code here, because when you're not seeing an error, the Hughesnet reps from CS or on this site may not see it either, because there isn't one to see, so they might need to know what the code says.  They can dig into your system a little more to find out what may be happening, but the code is typically the first step.


The reps here are no on 24/7; they usually work business hours, with one or two of them sometimes working later than that. They will respond to you here and may ask you to send them a private message (they will provide a link for you to do so).  You will recognise the official reps here because they have the label MOD next to their handles. The rest of us are fellow subscribers. 


What device(s) do you use? Phone, desktop, laptop, tablet...?

Just lost signal code 12.1.9 , this was install in Jan 29th, 2024. Lasted 10 minutes then internet resumed. What does code mean?

Distinguished Professor IV

It means there are many transmission errors taking place.  This code is typically associated with weather at the gateway or at your location. Weather can refer to cloud coverage, rain, wind, ice, etc.  The code goes away after a short while if conditions improve. If the code remains for several hours, call the customer service number.