I suggest calling the 800 number. They can remotely check the modem and walk you through any needed steps to restore connectivity.
malnpam,
Thanks for reaching out! It appears that this is your first post. Welcome to the Community! We'd love to help take a look into your service issue. However, I was unable to locate your account through your Community profile. Please send us a private message at the link attached below with your account number or a phone number attached.
https://community.hughesnet.com/t5/notes/composepage/note-to-user-id/102584
Thanks,
Remy