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This site can’t be reached The connection was reset error message.

Freshman

This site can’t be reached The connection was reset error message.

I have come across one website I cannot reach. It is https://www.treasurydirect.gov

 

The error message happens with a PC connected directly to the modem  (HT2000W) on Internet Explorer, Chrome and Mozilla which I just installed today. The same message occurs with a Nexus 7 and Samsung Galaxy Tab A using Chrome.  

 

I have tried a few things with no success.  The message one on of the browsers made it sound like Treasury Direct had a problem so I called them and they said it was on my end and they were not having any problems. This has been going on since last night which is the first time I tried to reach the site with the new satellite service installed.  

 

Someone must have seen something similar and solved it. I read over the posts and did not not notice something I need to do but may have missed something. 

1 ACCEPTED SOLUTION

Accepted Solutions
Associate Professor

Re: This site can’t be reached The connection was reset error message.

Works fine here, took ages to connect, but it worked, you may want to try disabling Web Acceleration to see if that helps.

Please follow the directions below to disable Web-Acceleration.

1: Visit http://192.168.0.1 in your web-browser.
2: Click the "i" icon at the top of the HT1100/2000w System Control Center (also known as the SCC).  It is highlighted in red in the image below.
photo skUivVb.png

3: Click on "Web Acceleration" then "Control" outlined in red.
photo jnchLQt.png

4: Click on "Web Acceleration Enabled", this will change to an orange button that says "Web Acceleration Disabled".
photo mQGk0j9

5: Restart your browser and try using the service that isn't working, please let us know how that works for you.


View solution in original post

34 REPLIES 34
Associate Professor

Re: This site can’t be reached The connection was reset error message.

Works fine here, took ages to connect, but it worked, you may want to try disabling Web Acceleration to see if that helps.

Please follow the directions below to disable Web-Acceleration.

1: Visit http://192.168.0.1 in your web-browser.
2: Click the "i" icon at the top of the HT1100/2000w System Control Center (also known as the SCC).  It is highlighted in red in the image below.
photo skUivVb.png

3: Click on "Web Acceleration" then "Control" outlined in red.
photo jnchLQt.png

4: Click on "Web Acceleration Enabled", this will change to an orange button that says "Web Acceleration Disabled".
photo mQGk0j9

5: Restart your browser and try using the service that isn't working, please let us know how that works for you.


View solution in original post

Freshman

Re: This site can’t be reached The connection was reset error message.

Thanks for the help. I will know where this is if I need it again. This is odd. I had rebooted the modem and nothing changed but I just pulled the plug out of the wall socket which I had done before and this time I could get at the site. Again, thanks for the quick reply.

Tags (1)
Freshman

Re: This site can’t be reached The connection was reset error message.

I jumped the gun. I tried to reach Treasury Direct a second time and got the original error mesage. I tried the suggested fix and closed the browser but still got the error message.  Then I again pulled the plug on the modem and plugged it in again and after the modem started back up I was able to get at Treasury Direct but when I pressed the button to log on by going to a new page I again got the error message.  It seems shutting off the modem clears something so I get the site one time then cannot get at it a second time. Does that give anyone something to go on? 

Tags (1)
Distinguished Professor IV

Re: This site can’t be reached The connection was reset error message.

Not working for me, either.  

 

Screenshot (53).jpg


AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit
Assistant Professor

Re: This site can’t be reached The connection was reset error message.

I'm getting TLS Handshake failures. Also seeing really bad delays in my LA-based path from Level3 and zayo.net.


* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.
Junior

Re: This site can’t be reached The connection was reset error message.

Y'all are missing the point .gov is the gall dang guvmint they don't want you to reach them Smiley HappySmiley Happy

Assistant Professor

Re: This site can’t be reached The connection was reset error message.

Was going to try a real witty Net Neutrality joke, but decided against... 🤪


* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.
Highlighted
Distinguished Professor IV

Re: This site can’t be reached The connection was reset error message.


@MarkJFine wrote:

I'm getting TLS Handshake failures. Also seeing really bad delays in my LA-based path from Level3 and zayo.net.


Yep.  That's what I was, and still am, getting.  Constant attempts to connect and TLS handshake failures.  


AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit
Freshman

Re: This site can’t be reached The connection was reset error message.

I sent an email to Hughes and got a reply  saying they would have to walk me through some steps. When I called them back  the support person said something about compatibility I did not understand and then said she was escalating things to a higher level and they would call me back tomorrow. When I get an answer I will post it here.