Forum Discussion
This site can’t be reached The connection was reset error message.
I have come across one website I cannot reach. It is https://www.treasurydirect.gov The error message happens with a PC connected directly to the modem (HT2000W) on Internet Explorer, Chrome and...
Works fine here, took ages to connect, but it worked, you may want to try disabling Web Acceleration to see if that helps.
Please follow the directions below to disable Web-Acceleration.
1: Visit http://192.168.0.1 in your web-browser.
2: Click the "i" icon at the top of the HT1100/2000w System Control Center (also known as the SCC). It is highlighted in red in the image below.
3: Click on "Web Acceleration" then "Control" outlined in red.
4: Click on "Web Acceleration Enabled", this will change to an orange button that says "Web Acceleration Disabled".
5: Restart your browser and try using the service that isn't working, please let us know how that works for you.
I sent an email to Hughes and got a reply saying they would have to walk me through some steps. When I called them back the support person said something about compatibility I did not understand and then said she was escalating things to a higher level and they would call me back tomorrow. When I get an answer I will post it here.
For curiosity I unplugged the modem and then started it up again. I was able to get at Treasury Direct. I clicked the logon button and got a logon screen. I entered my account number and clcked the submit icon but then got the error message again. Is this progress by the engineers or merey concidence?
No, there is something in the TLS handshake that is getting cleared by a reboot, but looks like is triggering an internal security issue later.
I'm experiencing this same issue. I'm assuming Hughes is still working on it...
I talked to a very helpful tech support guy yesterday and he said he was going to resubmit the problem since nobody got back to me when it was first passed up to an advanced engineering group. Please also call them and say there is a problem. I am not sure this one can be fixed but squeaky wheels tend to get more grease.
