Forum Discussion
This site can't be reached--after HughesNet modem replaced
Short story: Hughes replaced our modem and antenna transponder after a nearby lightning strike fried both. We had no problems restoring our WIFI to our desktop PCs and smartphones, but we immediate...
Humor me... It's very possible that there is a corrupted DNS record that is just hopping from one device to the other - it happens. They propagate between devices depending on what each device uses as it's DNS 'server', so switching things around wrt to the DNS is just complicating things. Please try the following steps in the order stated, which is the only way to ensure it's been eliminated:
1. Turn every device using the internet off (computer, phone, tablet...) - everything but the modem must be powered off first.2. Reboot the HughesNet modem by unplugging its power plug from the wall socket.
3. Wait a minute, and plug the modem back in.
4. Wait another minute until the modem is fully online (all front panel indicators are back on) and start turning your devices back on, one by one.
No, perhaps I wasn't clear. After redirecting the Hughes modem DNS and rebooting everything, my phones CANNOT reach the Amazon etc. sites. My desktop's access was unaffected by the reboot--it's been able to reach Amazon etc. since I changed its default DNS to Google a few days ago.
Net-net: Except for a brief period this morning, my phones can't reach Amazon and other sites thru the Hughes modem, both before and after changing the modem's DNS setting.
Good morning pferron,
Thank you for this additional information, I've sent it over to the engineers for their insight. Your cooperation, patience, and understanding are much appreciated.
