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Unable to connect to certain sites

Sophomore

Unable to connect to certain sites

I've noticed that I am unable to connect to Yahoo recently, and Wikipedia loads veeeerrrrrryyyyy slllllooooooowwwww if at all.

 

Since these sites don't seem to be having problems themselves, I was wondering if there is problem on this end?

1 ACCEPTED SOLUTION

Accepted Solutions
Senior Instructor

Re: Unable to connect to certain sites

Hmmm. Will it work if you reboot everything? And by everything, I mean: Modem, router (if a separate one is used) and the device(s) you're using to go to these sites. It almost sounds like whatever DNS you're pointing to has a corrupt lookup entry (or entries). It's either that or you're somehow triggering a firewall somewhere, and that's not a usual occurrence.


* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.
9 REPLIES 9
Associate Professor

Re: Unable to connect to certain sites

Have you tried disabling WAS to see if that helps any?

Please follow the directions below to disable Web-Acceleration.

1: Visit http://192.168.0.1 in your web-browser.
2: Click the "i" icon at the top of the HT1100/2000w System Control Center (also known as the SCC).  It is highlighted in red in the image below.
photo skUivVb.png

3: Click on "Web Acceleration" then "Control" outlined in red.
photo jnchLQt.png

4: Click on "Web Acceleration Enabled", this will change to an orange button that says "Web Acceleration Disabled".
photo mQGk0j9

5: Restart your browser and try using the service that isn't working, please let us know how that works for you.


Sophomore

Re: Unable to connect to certain sites

Disabling Web Accelleration did not solve the problem.

 

Another site that won't load is https://onlinetraining.nwcg.gov/

Senior Instructor

Re: Unable to connect to certain sites

@lighthope1

Fascinating. Do you have similar entry links for Yahoo and Wikipedia that you use that are also https:// or are they standard http://?


* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.
Sophomore

Re: Unable to connect to certain sites

Neither http nor https work.

Highlighted
Senior Instructor

Re: Unable to connect to certain sites

I realize this is a heck of a way to try and diagnose a problem, but...

If after the link either fails or refuses to finish (basically sits continually waiting for a response from a server), have you tried a hard-refresh?


* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.
Sophomore

Re: Unable to connect to certain sites


@MarkJFine wrote:

I realize this is a heck of a way to try and diagnose a problem, but...

If after the link either fails or refuses to finish (basically sits continually waiting for a response from a server), have you tried a hard-refresh?


Yes.  No different results.  Continues to hang/no response.

 

Interestingly, if I use a proxy, I can connect.  Though the proxy I use strips down a lot of the site for privacy reasons.

 

http://www.yahoo.com

 

No joy.

 

https://ixquick-proxy.com/do/spg/proxy?ep=4c5570775454496f476e3556536e41765255424c664167435a67704b55...

 

Is good

Senior Instructor

Re: Unable to connect to certain sites

Hmmm. Will it work if you reboot everything? And by everything, I mean: Modem, router (if a separate one is used) and the device(s) you're using to go to these sites. It almost sounds like whatever DNS you're pointing to has a corrupt lookup entry (or entries). It's either that or you're somehow triggering a firewall somewhere, and that's not a usual occurrence.


* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.
Sophomore

Re: Unable to connect to certain sites


@MarkJFine wrote:

Hmmm. Will it work if you reboot everything? And by everything, I mean: Modem, router (if a separate one is used) and the device(s) you're using to go to these sites. It almost sounds like whatever DNS you're pointing to has a corrupt lookup entry (or entries). It's either that or you're somehow triggering a firewall somewhere, and that's not a usual occurrence.


Rebooting the modem solved the problem. 

Senior Instructor

Re: Unable to connect to certain sites

Outstanding. I love it when things work.vault_boy_dock_icon_by_oloff3.png

 

 

 

 


* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.