Forum Discussion

GabeU's avatar
GabeU
Distinguished Professor IV
7 years ago

Video Data Saver missing...

My Video Data Saver is missing tonight.  I power cycled the modem and restarted my computer.  Neither helped.  It's not in the Usage Meter or the myAccount site.  Anyone else having this issue?    ...
Data Management
  • Hardy's avatar
    Hardy
    7 years ago

    Hi Gabe,

    Thank you for letting us know. I apologize this is happening again. I will have this escalated for you. 

    Thanks,

    *Felicia*

  • Liz's avatar
    Liz
    7 years ago

    Hi Gabe,

     

    Our devs checked the VDS config stuff in the background and say all look correct. Can you please let me know if the setting is there now? Please log out fully before logging back in to check. Might as well clear the browser cache as well to be on the safe side. 

     

     

    If it's still missing, please take a screenshot so I can send to the devs. Thank you!

     

stevef's avatar
stevef
Junior

So far, I never seen that video data saving thing. 4 days passed, but the Settings didn't show up, so far. :-( 

Liz's avatar
Liz
Moderator
6 years ago

Thanks for the update Steve, I'll let the engineers know. Perhaps they can use your site as part of their current investigation.

  • stevef's avatar
    stevef
    Junior
    6 years ago

    Thank you, the settings showed up on the page today.

     

    It's kinda confusing though. 

     

    It says:

    "This setting will automatically stream videos in DVD quality which uses less of your Data. When enabled, you can stream up to 3 times more video."

     

    I watch videos in 144p and 360p. So how is watching videos in 480p uses less data than watching videos in 144p or 360p?


    I have a feeling that it's not what I was hoping for, and the Data Saver Info FAQ is not telling what it is really. Is it just not letting a video player play anything in HD? If it is, then it's useless for me, as I never played anything in HD anyways, since I moved out a house with Cable Internet.

    Or this Data Saver setting gives more speed post-data cap reaching? I was hoping for something like that.

     

    • maratsade's avatar
      maratsade
      Distinguished Professor IV
      6 years ago

      The VDS will make any video that's streaming at a higher quality stream at DVD quality.  If it's streaming at less than DVD quality then it won't need to do anything because the quality is already lower. 

      • stevef's avatar
        stevef
        Junior
        6 years ago

        I tried it, with and without it, Youtube automatically streams between 320p and 144p, but never 480p and especially not in HD.

        It's exactly the same as Gen 4, except a lady told me in another thread that we need to pay about $200 more in the 2nd 12 months. I really hope that at least that can be solved. :-(