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Where is Connected Device Information Stored?

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lakeland4
Junior

Where is Connected Device Information Stored?

I have a Gen5 HT2000W modem and in searching for information on connecting devices I came across the page ‘How Can I See Daily Usage By Device’ (https://my.hughesnet.com/support/faq/898/).  It describes how you can view your usage for the 24 hour period but it may take several minutes to load your usage over the previous 14 days.  My question is if the device’s data usage information is stored in the modem why would it take that long?  Or is the information stored elsewhere?

 

1 ACCEPTED SOLUTION
Liz
Moderator
Moderator

Hi lakeland4,

 

Good question! That data is stored in one of our databases, which is why it takes some time to load. 

 

-Liz

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Slow performance? Click me!

View solution in original post

6 REPLIES 6
maratsade
Distinguished Professor IV

Never mind. 

Liz
Moderator
Moderator

Hi lakeland4,

 

Good question! That data is stored in one of our databases, which is why it takes some time to load. 

 

-Liz

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Slow performance? Click me!

maratsade
Distinguished Professor IV

Does this mean we as users can't access this information? 

 


@Liz wrote:

Hi lakeland4,

 

Good question! That data is stored in one of our databases, which is why it takes some time to load. 

 

-Liz


 

Thank you

Liz
Moderator
Moderator

Your usage by device should be accessible online at myHughesNet.com under Usage for the last 24 hours or 14 days.

 

-Liz

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Slow performance? Click me!

maratsade
Distinguished Professor IV

Ah, thanks!  

 


@Liz wrote:

Your usage by device should be accessible online at myHughesNet.com under Usage for the last 24 hours or 14 days.

 

-Liz