Why won't the TV focus?

[Grog_280]

Hello All,

I am a new customer and I watch sports (hockey, open wheel racing). My TV (Fire TV) pops in and out of focus. It goes so far out of focus that I cannot read words nor see a puck on the ice. While watching racing, the position piling on the side of the screen is completely blurry. Or the line on the bottom of the screen showing different scores is unreadable. Is this normal? Is there a fix? 

Thanks much for your help.

[maratsade]

@Grog_280 

Is there a way for you to adjust the streaming definition on your Fire TV?  If so, you should adjust it down to SD.  If it still looks bad, you may want to turn off the Video Data Saver (located at the top of the community pages, under Usage).  Keep in mind that turning off the VDS will cause your system to use a lot more data. 

[GabeU]

@Grog_280 

Though I don't know if it will make a difference, something you can try on your Fire TV is to go into Settings > Preferences > Data Usage Monitoring. Turn it on, then go to Set Video Quality and change it to something lower. By default it's on Best. If you change it to Good, it may help to reduce the resolution at the source by only allowing the TV to use an amount of bandwidth that will trigger that to happen. 

With this said, if the problem is due to system congestion, or a combination of congestion and the high latency inherent to this type of satellite internet, it likely won't make any difference. Congestion tends to be most prominent in the evenings, when the highest number of people are online and many are streaming. As for the latency, unfortunately, the high latency can sometimes cause issues with streaming with some services, even when the overall speed is good enough. 

I'd also check to make sure that nothing else is using the service at the time you're trying to stream, sapping available bandwidth.