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can't connect to gmail or att email accounts

Freshman

can't connect to gmail or att email accounts

about two weeks ago I started getting smtp "timed out" when sending gmail. About a week ago I could not connect to my att mail aand then my gmail addresses. I have reset all those acconts tryine std. server settings for them, both imap and pop. Then I finally was able to get a gmail to setup and even send and recieve by bypassing my router and putting the cat5 into the hughes net "modem". Now, today the two gmails don't work and won't connect to the server even bypassing the router. this is common to both my desk tops, both running win7. During this time there have been no win7 updates but there have been a few Microsoft Security Essentials updates. I am wondering if there could be something wrong with my Hughesnet connection, since that is common to all the bad stuff that has happened. ( except the router which not doesnot seem a suspect. Since this started I have never been able to reconnect via my email clients (thunderbird and outlook 2007) but can connect to all the accounts via the web.This did prompt me to finally set up my hughes.net email which works fine all the time. I Any thoughts?

1 ACCEPTED SOLUTION

Accepted Solutions
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Moderator
Moderator

Re: can't connect to gmail or att email accounts

Good morning knotreel,

 

Glad to hear it. Thank you for letting us know, I've informed the engineers. Feel free to drop by the community again if you have additional questions.

 

Please create a new thread in the community if you have a question or need help. Unsolicited Private Messages may not get replies.

View solution in original post

32 REPLIES 32
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New Poster

Re: can't connect to gmail or att email accounts

I am in the same situation.  I can log into our webmail from browser and GMail can pick up my POP3 email.

 

I even contacted our mail server host to see if they were blocking any of hughesnet's IPs, which they are not.  Something has to be going on with HughesNet.

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Freshman

Re: can't connect to gmail or att email accounts

Sounds like you are experiencing the same issues that I have. My problem started around the 19th or 20th.

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Freshman

Re: can't connect to gmail or att email accounts

yes, mine started about that time too. Whats the chance my two pc's both suddenly stopped getting email, then bypassing my router sort's rules that out, setting up another email client (outlook) again points the blame away from client issues. I think huges net is becomming my prome suspect.

It will be interesting to see how long your router fix will work. Mine was short lived.

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Associate Professor

Re: can't connect to gmail or att email accounts

Curious, what is everyones IPGW?  You can find it at http://192.168.0.1 under System Status, it should say "IP Gateway Association State: Associated (Data IPGW - XXXXXXXXXXXXXXXXXXXXXXX"  What I would like to know is what's in the XXXXXX.

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New Poster

Re: can't connect to gmail or att email accounts

Apparently my Modem has older firm ware.   I can not locate the IP Gateway Association State: Associated (Data IPGW under System Status.   So I took screen shots of my System Status. 

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Associate Professor

Re: can't connect to gmail or att email accounts

Not out-dated, that's just the way an HN9000 works/looks.

Is everyone with this complaint on the HN9000?  If so, have any of you considered upgrading to JupiterII (Gen5)?  The old satellite is pretty much nearing end of life at this point.

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Freshman

Re: can't connect to gmail or att email accounts

Here is my status from HT1100 modem.

status.jpg

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Associate Professor

Re: can't connect to gmail or att email accounts

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Freshman

Re: can't connect to gmail or att email accounts

here's mine

 

 

IP Gateway Association State

System Summary
State Code0.0.0 - Fully operational
Summary Operational StateUp
Data Allowance Remaining36.9 GB

System Status
Satellite Receive StatusUp
Satellite Transmit StatusUp
LAN StatusUp 3 FD
IP Gateway Association StateAssociated (Data IPGW - BOI53HNSIGW62F001Adv)
TCP AccelerationUp
Web AccelerationUp
Suspension StateNot Suspended
Software Download StatusUp to date