Forum Discussion

aria's avatar
aria
New Poster
2 years ago

excessive dsta usage suddenly

suddenly data usage  so i bought another 15 GB of tokens and it is almost gone in six days. that is the amount I have for monthly use and rarely use it all. have not used internet any more than usu...
Data Management
  • Remy's avatar
    Remy
    2 years ago

    aria,

     

    Thanks for reaching out! Upon looking into your account, the first thing I'm noticing is your alignment is off by quite a bit, and we'd definitely like to get that resolved as soon as possible. A technician will reach out to confirm and schedule the visit, at no cost to you! 

     

    It seems your data reset today, on the 28th. There has been less than 1GB used today, which is a good sign. It appears all of the usage is coming from a desktop directly connected to the modem. About 670MB have been used today by that computer. Are you performing any internet activities that you haven't in the past?

     

    Thanks,

    Remy

aria's avatar
aria
New Poster

why am I having so much problem posting a reply that never shows up I am just now learning how to do this

I must be doing something  wrong . so where did my post go .

I wanted to respond with information about contact date but it seems as if information just vanished.

I clicked on reply and typed information and clicked post and nothing has shown up.

this whole thing is getting very frustrating and stressful.

Please advise

maratsade's avatar
maratsade
Distinguished Professor IV
2 years ago

It's normal to have trouble posting if you're not used to it.  Your post may still be in your drafts. You can find your drafts by clicking on your picture at the top of the page. When you do that, you go to your profile. When I click my picture, I can see a section labeled Drafts and there are several posts there. If you  go to your drafts list and see the post you're missing, you can click on it, and when it opens, you can click on "Post" to try to publish it again.  If you don't see your post, try creating a new one. It's not the end of the world; it's just a little annoying. But it'll pass. 

 

I know this is all frustrating, but you're only making yourself crazy. Remy is working to help you, has already given you free tokens for your trouble, and is trying to arrange a tech visit with you. Be patient with yourself as you're learning, and things will improve.