Forum Discussion

shadow357's avatar
shadow357
Sophomore
8 years ago

gen 5 system

Just had a gen5 system installed 4 days ago and its looking like a serious mistake. For 3 of the 4 days I let it go so that maybe there was a software update needed and nothing. Speed test have nev...
Performance
  • shadow357's avatar
    shadow357
    8 years ago

    Now I was quick to complain and it was for a very good reason due to very inferior internet speed ( noted in above posts)

    After a second installer came out to my residence and aimed me to the new bird changed the modem out and possibly the lnb ( I havent checked the serial yet) I now have above what was advertised internet. I realize that as the bird gets more load on it that it will slow down some and honestly I can live with that.

    So with that being said I hope that everyone will be sorted before long and the speeds increase for all.

    Here is the latest speed test.

    http://testmy.net/db/xoHac70nL

     

     

monicakm's avatar
monicakm
Senior

How did he UPgrade to the new Gen 5 with a HT2000 modem and stay on an old satellite with a Gen 4 Prime Plus plan?

shadow357's avatar
shadow357
Sophomore
8 years ago

monicakm,

This is not an upgrade, it is a new install. This was the only equipment that the vendor had at the time.

  • GabeU's avatar
    GabeU
    Distinguished Professor IV
    8 years ago
    shadow357 wrote:

     

    I know that the current speeds I am getting will start dropping as new customers come to Gen 5 but as long as I can get better than anything available out here I am happy.

    Although this is technically true, and will most likely drop somewhat as the beams fill up, as well, it will probably be quite some time before this happens.  The ES19 has more than double the capacity of the ES17, and it will take a long time before the ES19 reaches anywhere near capacity.  

     

     

  • shadow357's avatar
    shadow357
    Sophomore
    8 years ago

    Now I was quick to complain and it was for a very good reason due to very inferior internet speed ( noted in above posts)

    After a second installer came out to my residence and aimed me to the new bird changed the modem out and possibly the lnb ( I havent checked the serial yet) I now have above what was advertised internet. I realize that as the bird gets more load on it that it will slow down some and honestly I can live with that.

    So with that being said I hope that everyone will be sorted before long and the speeds increase for all.

    Here is the latest speed test.

    http://testmy.net/db/xoHac70nL

     

     

  • C0RR0SIVE's avatar
    C0RR0SIVE
    Associate Professor
    8 years ago

    Roseht It would be best if you create your own topic so we can focus on your issues.

  • Liz's avatar
    Liz
    Moderator
    8 years ago

    Good morning shadow357,

     

    I'll escalate your case. Just to be sure, in the event engineering asks, those tests run on testmy.net were on a computer hooked up to the HT2000w WiFi modem?

     

    I must note, we do have offers available that can result in nearly no additional cost. The big thing would be the option to have the $99 lease setup fee waived, so please keep that in mind. As I mentioned before, after I escalate, it can be a while before I might get confirmation of a scheduled maintenance for your beam. 

     

  • shadow357's avatar
    shadow357
    Sophomore
    8 years ago

    Liz,

     

    Yes all test run were performed with the computer hardwired to the modem itself. I tried to follow the exact steps outlined here on the page.

     

    Thanks

     

  • monicakm's avatar
    monicakm
    Senior
    8 years ago

    Good for you!  I always say that if I'm going to bash or complain about a company for bad service, I need to praise them for good service :)

    When the first guy installed the system, did he show you the Satellite Receive Signal Strength under System Status (it might be diffrent for Gen 5) and do any download speed test and let you see the browsing speed?

  • Liz's avatar
    Liz
    Moderator
    8 years ago

    Good morning shadow357,

     

    Thanks so much for this update! I was looking at your account before I read your latest post and was surprised to see that you were now pointed at the new satellite. I'm happy to see you're getting more than the new Gen 5 speed!

     

    Please don't hesitate to drop by the community again if you have any other concerns.

     

  • Roseht's avatar
    Roseht
    Freshman
    8 years ago

    Hello, I Just had the new Gen 5 installed today. But I my speeds tonight have been well below 2 Mbits and once hitting .580 kbs! I did the testmy 12Mb speed test. I am a new customer, is it possible I was pointed at the wrong satelite? how would I tell? 

  • shadow357's avatar
    shadow357
    Sophomore
    8 years ago

    Actually I wasnt here for the first install. My wife was and when I got home and seen both hands on her hips I knew it wasnt good at all. That when I started going through the process of cs which in turn didnt want to do anything but sell sell sell, and not try to correct the issue. In their defense I will say that I already knew what they were going to ask as I used to install myself so that may have had an effect and they went hands off on me. I would have at least expected an escalation to a higher tech. It wasnt until I came here that I got the support that should have been on the cs side.

    Second installer came changed the modem , lnb radio and reaimed the dish. Wife was on the internet and hands on the mouse so I knew it as at least a little better. I was surprised at how much though. Speed tests are in above comments.

    I know that the current speeds I am getting will start dropping as new customers come to Gen 5 but as long as I can get better than anything available out here I am happy.

    Now if the wife has her hands on her hips (which we all know is BAD) its not the internet, I goofed