Happy to hear that you're back up and running!
I've credited the account from 2/25
Thank you,
Jay
Jay, thank you again.
Jay: I have not yet received the 2nd new modem. When I get it I will try to get that one set up.
Let us know if the new modem does not work and if it does not work for you, we will have a tech come out to resolve the issue for you.
-Jay
~Jay: I sure will and thank you.
Thank you so much.
DEBPOSTON,
Is there anyone who may be able to meet the tech there or are you able to take a few hours to complete the repair? I do not want you to have to wait two weeks to get back up and running.
-Jay
I have made the technician aware of your request. Please let us know once the service is back up and running. I'd like to credit your account for the days that you've been without service.
-Jay
A few days in February and all of March. I will also package the modem and the voice device and send them back to HughesNet. Im hoping that the repairman is the same one as always.. He may be able to come do the repair on Saturday afternoon. He is a good man for Hughes Net.
DEBPOSTON,
The technician will reach out to you by phone to schedule the appointment as the requested date was not available. This doesn't necessarily mean they won't be able to come out at this time, but it was not available in the online scheduler.
-Jay
DEBPOSTON,
I had made the technician aware of your concerns in the notes to schedule, but as I mentioned previously, the requested date was not available.
I can reschedule the appointment for a weekday between 7 AM and 5 PM, or I can leave it as it is and the tech will reach out to you to schedule the appointment.
-Jay
Great! Let us know if you run into any issues.
-Jay
DEBPOSTON,
I'm disappointed to hear this happened. I will have the technician reach out to you today to reschedule for as soon as possible.
-Jay
