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walled garden mode state 21.2.6

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New Poster

walled garden mode state 21.2.6

Signal strength 100, and not suspended but will not connect.
1 ACCEPTED SOLUTION

Accepted Solutions
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Moderator
Moderator

Re: walled garden mode state 21.2.6

Good morning Bigquiet1,

 

I see it's your first post here, so welcome to the community! I pulled up your account to address your concerns and looks like performance is degraded at your gateway. Our engineers are already addressing this and verifying the fix to restore connectivity. 

 

Your patience and understanding are much appreciated.

 

Thanks,

LIz

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

View solution in original post

6 REPLIES 6
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Distinguished Professor II

Re: walled garden mode state 21.2.6

The last time my system was in a walled garden state, it went away on its own, but you could try rebooting the modem. 

 

Bigquiet1 wrote:
Signal strength 100, and not suspended but will not connect.

 

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Associate Professor

Re: walled garden mode state 21.2.6

@Bigquiet1 

It's possible that your gateway is unavailable due to weather between it and the satellite. Otherwise, gateway sites frequently get maintenance updates during the bonus period and become unavailable during that time. Usually it will come back within about an hour when the update (if successful) is completed.


* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.
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Moderator
Moderator

Re: walled garden mode state 21.2.6

Good morning Bigquiet1,

 

I see it's your first post here, so welcome to the community! I pulled up your account to address your concerns and looks like performance is degraded at your gateway. Our engineers are already addressing this and verifying the fix to restore connectivity. 

 

Your patience and understanding are much appreciated.

 

Thanks,

LIz

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

View solution in original post

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New Poster

Re: walled garden mode state 21.2.6

It was a hughesnet problem. I was connected to Duluth via Jupiter 2, but couldn't get past the gateway
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Distinguished Professor II

Re: walled garden mode state 21.2.6

That's basically what Liz told you, that it was a gateway problem and that they were working on it.  

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Moderator
Moderator

Re: walled garden mode state 21.2.6

Yup! This has been resolved by now, so I double-checked your site and can see you're back online. If you have any other concerns, please don't hesitate to drop by the community again!

 

-Liz

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.