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MACRO TESTS - IGNORE - POST PHOTOBUCKET DEBACLE

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Instructor

MACRO TESTS - IGNORE - POST PHOTOBUCKET DEBACLE

To help the Hughesnet Customer Service Reps get a head start on your speed concerns, you should create a testmy.net account and perform 3-5 tests during different parts of the day. Then share the account results link with us here.

Please keep in mind that Hughesnet will only accept testmy.net and the official Hughesnet speed test results. Tests from other sites like speedtest.net are not accepted due to the compression technologies and latency that satellite deploys.

Most important points to remember during this test:
-do the tests while directly connected to the HughesNet modem with a LAN cable (NO third party Router or Wireless devices can be used)
-use the 12MB size download test file ONLY if on Gen4 Service Plan
-use the 25MB size download test file ONLY if on Gen5 Service Plan

-If testing upload instead of download, you must use a 4MB size upload test file
-space each test at least 5 minutes apart
-post your results URL here, it may look something like http://testmy.net/quickstats/C0RR0SIVE


For a more in depth guide on running the tests, please visit: http://customer.kb.hughesnet.com/Pages/7001.aspx

The Reps are on M-F from approximately 8AM to 5PM Eastern. They will be the ones to address your speed issues, but they will need these tests to do so.

 


AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit
27 REPLIES
Instructor

Re: Test...ignore

There are two methods that can be used to access and manage tokens.
The first method is to open the Download Status Meter:

 photo gwalk1_zpsgpnwdaci.png
From its main page click the "purchase tokens" button at the upper right. That will open the following window giving the current status of your Tokens and Token options:
 photo gwalk2_zpsy18cpeqt.png
The second method of access to token management can be found by going to the myAccount webpage:
http://my.hughesnet.com/myaccount
Log in at the upper right of the page.
Once logged in select the "Meter" tab on the screens upper left then scroll down slightly if needed and click the "Buy Tokens" button as shown below:
 photo gwalk3_zpskxlrensz.png

That will open the following dialog box:
 photo gwalk4_zps5q3khtzw.png
Remember that Tokens that have been "used" from either of the two management screens will, after a short delay, be "moved" to your "Available Token Data" data bucket.

The amount of data that is staged for automatic use can be seen in all three data usage meters:
#1: The Modems SCC meter found at 192.168.0.1
 photo gwalk5_zpsgak9cvdw.png
#2: The Download Status Meter main page:
 photo gwalk6_zps3efbzrls.png
#3: The "meter" tab of the myAccount page:
 photo gwalk7_zps9knzak3i.png


AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit
Instructor

Re: Test...ignore

Welcome. To help the Hughesnet Customer Service Reps get a head start on your speed concerns, you should create a testmy.net account and perform 3-5 tests during different parts of the day, all using a 12MB manual download test. Then share the account results link with us here.

Please keep in mind that Hughesnet will only accept testmy.net and the official Hughesnet speed test results. Tests from other sites like speedtest.net are not accepted due to the compression technologies and latency that satellite deploys.

Most important points:
-do the tests while directly connected to the HughesNet modem with a LAN cable (NO ROUTER or Wireless devices)
-use the 12MB size download test file
-space each test at least 5 minutes apart
-post your results URL here, it may look something like http://testmy.net/quickstats/C0RR0SIVE


For a more in depth guide on running the tests, please visit: http://customer.kb.hughesnet.com/Pages/7001.aspx

The Reps are on M-F from approximately 8AM to 5PM Eastern. They will be the ones to address your speed issues, but they will need these tests to do so.


AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit
Instructor

Re: Test...ignore

Unlike present systems where you can toggle web acceleration on or off, the best you can do with a 7000 is a turbo page teardown.
This will disconnect from the web acceleration server and then reconnect. At times doing so will cause it to increment to a different and hopefully less saturated server.
To begin you will need to enter 192.168.0.1 into your browser to open the Modems SCC main display page. (System Control Center)
 photo gwalkhn7000teardown1_zpsu39tinkw.png

To access the turbo page control you need to open the Modems "advanced" pages. Do this by clicking on the little man icon as indicated above.
From the menu on the left:
On the left find TURBOPAGE, expand it by clicking the plus icon (+).
Scroll down to ADVANCED CONFIG, click that
Click the button "Teardown Turbopage Connection"
 photo gwalkhn7000teardown2_zpsuhvwmorb.png

From my experience it took doing this three or four time in succession to increment to another W/A server.


AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit
Instructor

Re: Test...ignore

One complaint we often see here in the Community is that of missing data. This post hopefully will serve as a road map in addressing that issue.
There are four areas where your data allowance may be affected:..

#1: It can be misallocated. That is to say that data that should have been charged to your Bonus Bytes period is instead somehow charged against your Anytime allowance.
How to proceed:
No one can address an issue if they are unaware that it exists. The method here is to post before/after screenshots of your usage meter and include your computer system clock in that screenshot..

#2: Your system could use data in the form of a high rate of transmission errors due to failing equipment. (IE: Modem and/or transmitter)
How to proceed - Ask the forum Mods to run remote diagnostics on your terminal.

#3: The modem could although unlikely could use data on its own.
How to proceed - Run a Modem Isolation test.

#4: If all three potential causes posted above are negative then we have to conclude that it is something within the user network that is consuming the data.
How to proceed:
Networks, even residential networks are much more complex than most of us realize.
In the not so distant past routers and switches and "Networking" were pretty much limited to businesses and perhaps the more "geeky" subscriber.
A typical satellite users connection looked like this:
 photo gwalk01_zpsjsgljudv.png
A single computer directly connected to the Modem. There is only one path that data can be used. There are no "cross roads" no chance of anything using data beyond those two devices.
Things however even at this level are more complex than meets the eye. That single computer by itself has 65,536 connection ports.
There are broadly speaking two things in play here:
Applications ... Those are PROGRAMS that we start .. we can see them running such as a web browser of an email client program.

 


A look at Windows Task Manager reveals:
 photo gwalk02_zpstm1qpmzm.png
Three running Applications:
An email client program, a web browser and an open file.

However a look at running Processes shows something much more complex:
 photo gwalk03_zpsmfzmstzz.png
I currently have a whopping 102 Processes running in the background unseen, unknown.
Not all of these of course are going to be connected to the Internet at any given time. They "turn on", perform their function and turn off.

In our very simple "network" (single computer directly connected) we could install a program like GlassWire on that computer and it will show all data used by THAT computer and what programs and processes used that data:
 photo gwalk04_zpsmkmysyaa.png
Glasswire has both free and paid versions. The free version is fine for our purposes.
https://www.glasswire.com/

Our simple Network now has two "measuring points":
 photo gwalk05_zpslrzusv6f.png
Point A is going to be the point along the single "data path" that is monitored by GlassWire.
Point B is going to be the usage registered by the Modem as "traffic" to be charged against the user monthly data allowance.
The two values should pretty much coincide within reason.
It is possible to look at a usage meter that has yet to "refresh" or register the usage in the last few minutes.
It is possible for the ISP to have "compressed" data and a smaller amount is shown by the Modem as being charged against the allowance than indicated by GlassWire.

At this point the perimeters are pretty straight forward:
Do the amounts measured at points A (computer) & B (Modem) match ?
If they do NOT and the Modem claims greater usage then I suggest the following process:
Take a screenshot of your remaining allowance (allow for data that has yet to be recorded)
Disconnect the LAN cable from the rear of the Modem and note the exact time.
Let a number of hours pass (overnight ?)
Reconnect the LAN cable and again note the time and the amount of remaining data. Again an allowance must be made for the usage meter to update itself. What we are looking for here is a major discrepancy.
In the event that A and B match then we have to conclude the all of the data used (and charged against the users allowance) was indeed used by the directly connected computer.
A careful look at GlassWire will reveal what program and what processes are using data.
There are many things that can be done to conserve data .. browser extensions that block ads and scripts among other things. Much easier to do once the source of usage has been identified.
As we look at the above example we can see plenty of opportunity for data use and this just by a single computer.
The problem is very few subscribers Networks look like the above.
The below example is more typical:
 photo gwalk06_zpsojhbxw6v.png

The above really multiplies the complexity. It offers multiple connection paths and each of those by itself has the same complexity as the single computer shown in the example above.

We have to take a much closer look at the Router itself:
 photo gwalk07_zpsafyon0vi.png
The router as a central point in the network has three potential data use avenues:
#1: Its firmware/hardware:
This would include automatic update checks, Remote Access accounts/vulnerabilities, WPS settings/vulnerabilities and "front end" username/password setup to name a few.
#2: Wired LAN connections and the types of devices connected as well as their settings. Specifically end users not understanding the differences between "hard off", "sleep" and "hibernate" as well as other system settings such as Wake On LAN, Wake On Ring and even extending to "scheduled tasks".
We need not even go into the details of forced updates and data "sharing" inherent to Win10 and being back ported to Win7/8/8.1
#3: We come to the most difficult to control ... Wireless activity (on each frequency dual/triple band routers)
We can start with what encryption level, if any, has been set up. We also need to consider the username and password that limits access to the routers front end so that unauthorized users can add themselves to the wireless users list. It needs to be changed from the default values.
We also have the multitude of settings of the many types of devices that can connect wirelessly be they computers, notebooks, tablets, cell phones or even thermostats.
It is often not apparent when all apps on all devices have had their update ability turned off. Very frequently an update will cause other settings to change to their default values.
Considering the number of "connection avenues" provided by a router it is mandatory that it be included in any troubleshooting steps ...
We have to understand the Router is at the center of the Network ...ALL OF THE CONNECTION PATHS and ALL OF THE DATA USED have to pass through the Router therefore it I suggest a Router that allows the tracking of usage per device.
There are many brands and models available .. a user needs to research which one best serves the users needs.
I have a Asus RT-AC3100 that has traffic monitoring:

Main interface that has the routers options and displays among other things which devices are currently connected:
 photo gwalk08_zpsij7jrxwz.png
Which devices used how much data by IP and by date:
 photo gwalk09_zpspdktnoij.png
And a statistical analysis per device by the top consuming software or process:
 photo gwalk10_zpsovtqslap.png
One often overlooked area is usage by the Router itself in the form of its internal services:
 photo gwalk11_zpsyllj6pbo.png
I had enabled two of the above services and the router internally co nsumed nearly 1/2 GB within just several days.
Determining the cause of missing data or even excess use requires that a user have some degree of understanding their Network.


AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit
Instructor

Re: Test...ignore

To address "missing data," please perform the test outlined in the graphic below. This is known as an isolation test, and will help determine whether the issue is with Hughesnet or your local network.

photo datahog2_zpsijjnkamn.jpg

1: Take a screen capture of the Status Meter
2: Disconnect the LAN cable from the modem. If on the HT2000W, please disable WiFi as well.
3: Note the date and time of the disconnect. It's best when doing step two to capture the time displayed on your screen.
4: Leave the LAN cable disconnected from the modem for several hours, Hughesnet recommends doing this overnight, or during the day while at work.
5: Reconnect the LAN cable to the modem.
6&7: Take a screen capture of the Status Meter with the clock displayed on your computer.
8: Post your screenshots to the community.

Please be aware that if you downloaded any large files just prior to this test, or if the disconnect was for an extensive time period, some usage may appear to have occurred, but this should be rather negligible. This is due to the slight lag inherent to the usage meters.


AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit
Instructor

Re: Test...ignore

Someone friggen shoot me...

Personal Machine: ECS B85H3-M | Intel i5 4460 | 16GB DDR3-1333 | eVGA 750Ti | Samsung 830 120GB - Server: ASUS M5A99FX Pro R2.0 | AMD FX8350 | 32GB DDR3-1600 ECC | Intel Quad Gigabit NIC | 2x Intel Gigabit NIC | IBM M5015 | 650w OCZ ZS PSU | eVGA LP 710 | 8x WD RE 4TB disks - http://chucksbasix.com
Instructor

Re: Test...ignore

Lets try something....


 photo wifi1_zpslfnmsifr.jpg

@GabeU can you see the picture?  What happens when you click on it?  Does it just go to a page with the image or?

 

 

Personal Machine: ECS B85H3-M | Intel i5 4460 | 16GB DDR3-1333 | eVGA 750Ti | Samsung 830 120GB - Server: ASUS M5A99FX Pro R2.0 | AMD FX8350 | 32GB DDR3-1600 ECC | Intel Quad Gigabit NIC | 2x Intel Gigabit NIC | IBM M5015 | 650w OCZ ZS PSU | eVGA LP 710 | 8x WD RE 4TB disks - http://chucksbasix.com
Instructor

Re: Test...ignore

@C0RR0SIVE

 

I get the following when I click on the link for the picture.  It's only showing as a link in the post, not a preview picture.

 

Capture.JPG


AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit
Instructor

Re: Test...ignore

So it's not showing as a picture for you?

Personal Machine: ECS B85H3-M | Intel i5 4460 | 16GB DDR3-1333 | eVGA 750Ti | Samsung 830 120GB - Server: ASUS M5A99FX Pro R2.0 | AMD FX8350 | 32GB DDR3-1600 ECC | Intel Quad Gigabit NIC | 2x Intel Gigabit NIC | IBM M5015 | 650w OCZ ZS PSU | eVGA LP 710 | 8x WD RE 4TB disks - http://chucksbasix.com