5X I have called in a 24hr period and problem still not fixed! first 4 they say give it 1 hour last phone call guy says "1-24hrs" wait what?

Hello erica_little2014:

We were able to locate your account and we apologize that you had to wait to speak with an agent. I can see where your due date was moved to July 20th when you called on July 12th. We found that what was applied to your account was a new monthly bill due date change and not an extension for payment received. If you need an extension in the future please be sure to request a bill date extension and not a different billing date.

Again please accept our apologies for this mix up.

Miles