Forum Discussion
A bill received for a resolved and closed account
In September, Chris an official Rep for Hughes Net stated that my account was taken care of and closed out. Today, i received a bill for $625 that is due Feb 22. If everything was taken care of then w...
Hi Sue,
After reviewing this with our billing department we do have an update. When our system initially charged you for termination fees, you had contested and reversed the payment with your bank. At that same time we manually credited your account back the same amount. So when your bank returned the money to your account they also received a second amount for the refund we issued. In other words your bank either credited your account twice for a total of 1250.32 or kept half of that amount for themselves. What you will need to do is contact them, have them look over your statements to see exactly what happened. The amount owed does need to be settled, so please contact them as soon as you can and keep us posted on what they say.
Thank you,
Chris
After reviewing this with our billing department we do have an update. When our system initially charged you for termination fees, you had contested and reversed the payment with your bank. At that same time we manually credited your account back the same amount. So when your bank returned the money to your account they also received a second amount for the refund we issued. In other words your bank either credited your account twice for a total of 1250.32 or kept half of that amount for themselves. What you will need to do is contact them, have them look over your statements to see exactly what happened. The amount owed does need to be settled, so please contact them as soon as you can and keep us posted on what they say.
Thank you,
Chris
