Paraphrasing what Chris said, "This is a support forum and the majority of the topics discussed here are to help people who have concerns with their service." Most of the "get out now" comments you read on a support forum are from people like rayconn02 who have had a service problem that wasn't resolved for whatever reason. That was his first post here so we may never know what the problem is or whether it could be fixed. Many people have had their problems fixed here.
Hughesnet currently has about about 1 million customers, and about 8,000 have posted here at one time or another. If you do the math, that's about 8 customers out of 1,000 who have posted here, and not all of those posts are negative.
I'm a retailer and I have over 500 customers, most in outlying areas with no cable or DSL, and they can all call me if there's a problem. If a system is installed correctly, preferable by a local retailer who will take better care of you, then it truly does work very well.
Every Internet Service Provider (ISP) has unhappy customers at one point or another. Nonetheless, I recommend you consider your local options, and not just because some customer with one ISP is unhappy.
