I just moved into a house which I'm renting, long story short, I had to move out a couple of months later. I would like to cancel my internet service, but don't want to pay the early termination fees. Does anyone know if there is a waiver that would allow me to not pay since of my bad luck of housing situation?
Did it work
Hello 0619,
If there is a specific concern or question we can assist with, please create a new topic in the appropriate category.
Thanks,
Amanda
I am in the same situation except for different reasons. I own a condo in a small building and thought Hughes Net would be great. After Hughes Net installed a ground mounted satallite dish a couple of months later the condo association sent me a letter indicating that I had violated the rules of HOA. I am now stuck paying for 18 more months of service because Hughes Net refuses to let me out of this contract without the termination fee which I cannot afford. I don't understand why Hughes Net cannot or will not be flexible in certain circumstances. I can even provide documentation from the HOA but the Hughes Net rep told that there is nothing they can do. Uggggg...
Hi Johnny,
Welcome and thanks for posting. That sounds unfortunate, our best recommendation is to speak with your landlord/HOA about compensating you for the inconvenience or double-checking the FCC OTARD to see if the landlords guidelines are valid. You may still be able to keep the system, as the FCC has provided consumers with protections against this situation (including causing you to incur expenses)
https://www.fcc.gov/consumers/guides/installing-consumer-owned-antennas-and-satellite-dishes
https://www.fcc.gov/media/over-air-reception-devices-rule
It's not Hughesnet's fault you failed to check with the HOA before subscribing. You will save money in the long run if you pay the ETF rather than continuing to pay every month until your contract period is over.
*I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer.
