Forum Discussion

Agostini's avatar
Agostini
Freshman
7 years ago

Being charged for services I never should have been sold in the first place

So, I needed to set up internet at a remote office for a couple of years.  I read about Hughes net and had some sales info that was sent to my house on occasion.  So I called and explained we needed ...
Early Termination Fee
False sales claim
unrealistic termination fees
  • Brooke's avatar
    Brooke
    7 years ago

    Agostini, I've heard back regarding your Sales call and I have private messaged you with further details. 

     

    -Brooke

Brooke's avatar
Brooke
Alum
7 years ago

Hello Agostini, welcome to the community and thank you for bringing this to our attention. I've put in a request to have your Sales called reviewed, it can be a few days before we hear back with any news. Once I have heard back regarding your call, I will notify you as early as I can. 

 

I appreciate your patience while we get to the bottom of this. 

-Brooke

  • Agostini's avatar
    Agostini
    Freshman
    7 years ago

    Hi Brooke, Thanks for the response.  I had several calls with more than one rep.  I believe I spoke to a Lesley Phifer and a Heather Rakestraw over a some days around the 10th or so of July.

    • GabeU's avatar
      GabeU
      Distinguished Professor IV
      7 years ago

      Agostini

       

      I'm reasonably sure that the only call they can actually review is your original sales call (the one from when you signed up for the service), though they can probably see highlight notes from calls made after the service was installed.  

    • Brooke's avatar
      Brooke
      Alum
      7 years ago

      Agostini, I've heard back regarding your Sales call and I have private messaged you with further details. 

       

      -Brooke

      • Agostini's avatar
        Agostini
        Freshman
        7 years ago

        Brooke,

        Thanks for taking care of this so promptly!