Welcome to our community and thank you for posting here. I was able to locate your account and review the billing history. I see that we had received a call on 2/8/18 to make an advance payment for the next day. Since your next bill isn't due until 3/9/18, you haven't been charged anything since the last call was made to us.
Last December we did receive calls regarding data concerns and found that one of the main issues in the overall scope of things was your son's Xbox. From the notes it is unclear if the issue was playing games online or the Xbox itself using a lot of data, but I think it seems safe to assume it is both. In either case, sending a technician to your home would not have resolved either of those problems. We would be happy to help you here in our community, but it does appear that we might be going in circles in that aspect.
The only way we can know that you do not want the service any longer is for you to call us and cancel the service, otherwise your account and billing will remain active. I would be happy to help by cutting the termination fee in half. You also currently have about a $71 credit on your account which can be used towards the termination fee as well. Please let me know if you would like to proceed and I will send you more information in a private message.
It has been a bit over a week since we've heard from you, so this thread will be closed. If you have any questions or concerns in the future, please feel free to create a new thread.