Hi dmh359,
We appreciate the post. The 11th should be your bill date. Your due date is 10 days after, which is basically the last day your bill would be due before a interruption in service. This is in place mainly if you have a paper invoice payment type selected on your account. With auto pay the same day that the bill is generated is the same day that our system will retrieve payment. If you would like to receive a paper bill you can opt to do that. Just FYI, there is an $5 fee to have this done. I hope this clears it up for you.
Thank you,
Chris