I have had problems with my billing being sent to the wrong email account since before December 2016. I have contacted Hughes at least 3 or 4 times, with 3 different case numbers,and have also changed the email back to the correct one at least 7 or 8 times. The lastest was on 09/17/17 Case #106269833 via chat. I've been checking every couple of days and it was fine until today (9/29/17) and it changed back to the incorrect email. In the lastest chat I was told I didn't change it under the billing information (which I did) so she changed it again. Can anyone on this forum give me some kind of idea how to get this fixed since calling and chatting don't seem to work.
Solved! Go to Solution.
Good news, they found the problem! It's an weird wacky process with the unsubscribe feature that is causing this. They will be getting it fixed up soon, I appreciate your patience.