Forum Discussion

mkuehner's avatar
mkuehner
Freshman
9 years ago
Solved

Billing email keeps changing

I have had problems with my billing being sent to the wrong email account since before December 2016.  I have contacted Hughes at least 3 or 4 times, with 3 different case numbers,and have also chang...
  • Amanda's avatar
    Amanda
    9 years ago

    Hello! 

     

    Good news, they found the problem! It's an weird wacky process with the unsubscribe feature that is causing this. They will be getting it fixed up soon, I appreciate your patience.

     

    Thank you,

    Amanda

Amanda's avatar
Amanda
Moderator
9 years ago

Hi Mary

 

Looks like it worked! Checked this morning and the e-mail is still correct. Just keep in mind not to use the 'unsubscribe' option until we fix that bug :)

 

~Amanda

mkuehner's avatar
mkuehner
Freshman
9 years ago

Amanda,

I just received notification at the correct email address.  Thanks for all the help.

Mary