Forum Discussion
Billing
I am a new customer. When I first signed up $59.98 was withdrawn from my account. I haven't even started using it yet and my account was charged another $4.37 with no pre-authorization or explanation....
It may be for something like taxes. That's not to dismiss your displeasure with a surprise billing, but that may be what it's for.
You can sign into http://my.hughesnet.com/myaccount and click on My Bill, then click on the invoice in question in Invoice History to see what the bill was for. Also, while viewing the invoice in the popup window, if you scroll down to the bottom, you can click on View Site Details on the bottom left and it will show you a complete breakdown of every single charge on that invoice.
Hope this helps.
Edit: Just to add, normally you only receive one bill each month, but this may just be playing "catch up" with your first one.
- That does not encourage me more in the slightest in this company, and tax will not be charged to a bill 5 days later. Tax is to tacked onto the amount of funds that are being taxed. Nor should any of the other "explanations" that would make any inclination of some sense, especially after being repeated over and over to by the sales person that the first month in its entirety would only be the $19.95. until the second billing cycle which with no surprise is substantially higher than the sales woman had told me I would be charged one solid amount. Not this higher amount that I have for billing. A very improper to run a company. If you can't help undo this injustice then I will be inclined to speak with an employee higher up in the company. Thank you
Sorry, but I can't "help undo this injustice" as I'm not an employee. I'm a customer, like you, and was only giving possibilities of what the charge could be.
Employees will have a label next to their name, like Mod, to indicate that they are employees. They're on M-F from approximately 8AM to 5PM EST, though it can take them a day or two to reply. I'm sure they'll help you.
