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Billing

New Member

Billing

Due date is 19th but Hughes net takes it out on 9th what the **bleep**
11 REPLIES 11
Advanced Tutor

Re: Billing

The due date that you see on your bill is merely for customers that are invoiced and manually pay their bill each month.

If you pay your bill, automatically, via credit card/debit card, you can disregard the due date as it is not applicable to you.

 

The majority of customers, (including yourself), are generally signed up with the automatic payment option. Your credit/debit cards on file is charged that day the new bill is generated each month.

 

If you wish to make your payment manually, you can do so by requesting, via phone, to be switched to invoice billing..be aware that you will be charged an additional $5 per month for electing this type of payment arrangement.

 

FYI: This is not just a HughesNet thing...

A lot of companies are electing to bill and charge their customers for services in this way (same day). I know that when AT&T merged with DirecTV, they also changed the way billing was handled and now customers are charged the same day that their bill is generated much in the same way as HughesNet does.

 

Freshman

Re: Billing

remove your credit card, you are going to get double billed.

Advanced Tutor

Re: Billing

@tighej

 

You are completely wrong and once again you are jumping to conclusions on billing matters that you obviously have no knowledge about...much in the same way you did in your prveious conversation on the tech support forum.

 

@Colt

 

you will NOT be double billed...and like I've already stated, when your Hughesnet bill is issued each month, your credit card/debit card will also be charged on that same day.

This is the way it is done...simply disregard the 'due date' appearing on your bill. Again, this appears on everyone's billing but only applies to those customers who are set up on a 'non automatic' billing plan.

 

 

Freshman

Re: Billing

so the 500+ people who have claims of being double billed in the past few months.  Must be a figment of everyone imagination. 

Advanced Tutor

Re: Billing

Let me guess...your reading some of the Hughesnet complaints on a certain agency's website.

LMAO!

 

You do realize that Hughesnet has over 1,000,000+ customers right? (that's a million plus people..just saying)

and you read what .....500 complaints with regards to billing issues?

 

That's 0.05% of HughesNet customers complaining about billing issues.

 

and for the record...

 

0.3% of TOTAL HughesNet customers have filed complaints with that agency...period.

thus the reason why HughesNet have been rated A+ and have maintained that rating for YEARS.

 

So while these 500 'billing' complaints may seem like a lot....when you take the time to break the numbers down....

in reality, it is a drop in the ocean.

Now why don't you run along and verify this for yourself and while your at it, check and see how many of those billing complaints were resolved to the customers satisfaction.

 

Distinguished Professor IV

Re: Billing


@tighej wrote:

remove your credit card, you are going to get double billed.


Complete and utter nonsense, as is your claim that 500+ customers have been double billed in the last few months.  

 

Please refrain from unconstructive, nonsense posts that help no one.  This is a support site, not your personal rant site.  


AMD Ryzen 5 3400G | XPG SX8200 Pro 500GB M.2 NVMe SSD | Western Digital Blue 500GB HDD | 16GB Corsair DDR4-3000 | Windows 10 Pro 64-bit
New Poster

Re: Billing

Remove the cc. Untrained or dishonest reps promise to fix billing and issue credits but it doesn't happen. I was told auto bill was only $5 a month but since this company has overdrafted my bank account 3 months in a row at $35 a pop, I'll save more money by verifying the bill before this company gets paid and refuses to make things right.
Distinguished Professor IV

Re: Billing


@Clittrellwrote:
Remove the cc. Untrained or dishonest reps promise to fix billing and issue credits but it doesn't happen. I was told auto bill was only $5 a month but since this company has overdrafted my bank account 3 months in a row at $35 a pop, I'll save more money by verifying the bill before this company gets paid and refuses to make things right.

Autobilling is free.  Manual payment paper billing is $5 per month.  


AMD Ryzen 5 3400G | XPG SX8200 Pro 500GB M.2 NVMe SSD | Western Digital Blue 500GB HDD | 16GB Corsair DDR4-3000 | Windows 10 Pro 64-bit
New Member

Re: Billing

I have my Bank statement showing Hughes Net. This started at 10.30 am yesterday still not resolve spoke to John Wayne, Anne Smith, Gabriel(the ArcAngel) and others.I feel your fustration this company needs to be reported.